Director, Commercial Digital Solutions

Laborie; Portsmouth (NH); On-site; USD 160,000 - 260,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision insurance

401k with company match

Parental Leave

Health Savings Account

Job summary

Laborie is seeking a Director, Commercial Digital Solutions to lead the technology strategy for Sales, Marketing, and Customer Lifecycle teams. You will oversee the Salesforce ecosystem, drive adoption of modern digital tools, and partner with executives to align tech with go-to-market priorities.

You will manage relationships with Salesforce, SI partners, and SaaS vendors, while building high-performing teams and ensuring data governance and security across platforms.

Qualifications

• 10+ years IT experience with 5+ years in a senior leadership role supporting Sales and Marketing.
• Proven experience leading enterprise Salesforce implementations and ongoing platform evolution.
• Strong track record delivering digital transformation initiatives that impact revenue and customer experience.
• Experience partnering with Sales, Marketing, RevOps, and Executive stakeholders.
• Deep hands-on knowledge of Salesforce ecosystem: Sales Cloud, Service Cloud, Marketing Cloud, CRM Analytics/Reporting, Integrations.
• Familiarity with marketing automation, CDP, analytics, and AI-enabled solutions.
• Understanding of enterprise architecture, data governance, and integration patterns.
• Ability to translate business strategy into technology execution.
• Executive-level communication, stakeholder management, and budget ownership.

Responsibilities

• Own the end-to-end technology strategy for Sales, Marketing, and Customer Lifecycle teams.
• Lead the Salesforce ecosystem, defining platform roadmap and overseeing architecture, config, integrations, and data model.
• Drive adoption of digital solutions to improve pipeline visibility, lead-to-revenue, and analytics-driven insights.
• Ensure data quality, governance, reporting, and compliance with security and privacy requirements.
• Lead digital transformation initiatives across Sales and Marketing, including lead-to-cash and personalization.
• Establish delivery governance for Sales & Marketing tech, prioritization, and change control.

Skills

Salesforce

Digital transformation

Leadership

Strategic planning

Budget management

Stakeholder mgmt

Change management

Executive communication

Job description

We believe that great healthcare is an essential safeguard of human dignity.

At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Who We’re Looking For:

The Director, Commercial Digital Solutions is a senior technology leader responsible for enabling revenue growth, customer engagement, and marketing effectiveness through scalable digital platforms, with Salesforce as the strategic CRM backbone. This role partners closely with Sales, Marketing, Revenue Operations, and Executive Leadership to translate business strategy into high‑impact technology solutions. This will include working with technical resources within their IT team, business partners in the commercial organization, and 3rd party strategic partners to implement, change, and support the solutions and platforms.

About the Role:

• Own the end ‑ to ‑ end technology strategy for Sales, Marketing, and Customer Lifecycle teams, partnering closely with Sales, Marketing, and RevOps leadership to align digital tools with go ‑ to ‑ market priorities.
• Lead the Salesforce ecosystem , including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and integrated applications—defining the platform roadmap and overseeing architecture, configuration, customization, integrations, and data model design.
• Drive adoption of best ‑ in ‑ class digital solutions that strengthen pipeline visibility, lead ‑ to ‑ revenue execution, customer engagement, and analytics/AI ‑ driven insights; modernize workflows to reduce manual effort and improve operational efficiency.
• Ensure strong data quality, governance, reporting, and compliance with security, privacy, and regulatory requirements (e.g., GDPR, SOC, internal controls).
• Lead digital transformation initiatives across Sales and Marketing, including lead ‑ to ‑ cash workflows, marketing automation, customer journey orchestration, personalization, and AI ‑ enabled insights.
• Establish delivery governance for Sales & Marketing technology, including prioritization, release management, and change control; champion user ‑ centric design to ensure high adoption and intuitive experiences.
• Manage relationships with Salesforce, system integrators, and SaaS vendors; oversee technology budgets, licensing, and vendor spend across the portfolio.
• Build and lead high ‑ performing teams (admins, developers, architects, BAs), providing mentorship and developing future technical leaders while balancing speed ‑ to ‑ market with architectural integrity and operational stability.

Minimum Qualifications:

• 10+ years of progressive IT experience, with 5+ years in a senior leadership role supporting Sales and Marketing organizations.
• Proven experience leading enterprise Salesforce implementations and ongoing platform evolution.
• Strong track record delivering digital transformation initiatives that directly impact revenue growth and customer experience.
• Experience working in close partnership with Sales, Marketing, RevOps, and Executive stakeholders.
• Deep hands‑on knowledge of the Salesforce ecosystem, including : Sales Cloud, Service Cloud, Marketing Cloud , CRM Analytics / Reporting and Integrations (APIs, middleware, data platforms)
• Familiarity with marketing automation, customer data platforms (CDP), analytics, and AI-enabled solutions.
• Strong understanding of enterprise architecture, data governance, and system integration patterns.
• Ability to translate business strategy into technology execution.
• Executive‑level communication , stakeholder management skills , s trong financial acumen, including budget ownership and ROI analysis.
• Change leadership experience driving adoption across global or distributed teams.

Preferred Qualifications:

• Salesforce certifications (e.g., Salesforce Architect, Platform Developer, Sales/Service Cloud Consultant).
• Experience in B2B, SaaS, or complex sales environments.
• Exposure to agile delivery methodologies and product‑based operating models.
• Experience leveraging AI and advanced analytics to improve sales productivity and marketing effectiveness.

Why Laborie:

Our Mission every day is to operate as a world‑class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

• Paid time off and paid volunteer time
• Medical, Dental, Vision and Flexible Spending Account
• Health Savings Account with Company Funded Contributions
• 401k Retirement Plan with Company Match
• Parental Leave and Adoption Services
• Health and Wellness Programs and Events
• Awarded 2024 Cigna Healthy Workforce Designation Gold Level

Laborie provides equal employment opportunities and non‑discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.