Director, Commercial Analytics & Insights

Ladders; United States; On-site; USD 185,000 - 200,000; Full time

Benefits offered by this job

Comprehensive benefits package incl.  

Flexible PTO and remote work options

401(k) plan with company match

$10,000 lifetime fertility stipend

Access to global coworking spaces

Dedicated Recharge Holidays each quart

Job summary

Ladders is seeking a Director, Commercial Analytics & Insights to lead an analytics agenda in a fast-moving SaaS environment. You will own the data readiness framework, renewal metrics, and customer-facing insights, partnering with engineering and senior stakeholders to translate metrics into action.

This remote US-based role reports to the executive team, manages an analyst team, and expands benchmarking capabilities to support business validation.

Qualifications

• 10+ years of experience in a quantitative or business field.
• Ownership of data readiness or quality frameworks in SaaS.
• Fluency in recurring revenue metrics like GRR, NRR, and ARR.
• Proven executive-level quantitative communication skills.
• Experience managing analyst teams and capacity planning.

Responsibilities

• Own the data readiness standard and assessment framework for implementations.
• Develop and maintain the renewal metrics framework for benchmarking performance.
• Deliver renewal performance insights in executive customer meetings.
• Translate KPI definitions into product specifications for engineering.
• Identify leading and lagging renewal performance signals and coordinate actions.
• Manage the Data Analyst team and align analytical throughput with demand.
• Expand the benchmarking library for customer and performance validation.

Skills

Analytics leadership

Quantitative communication

SaaS metrics

Team management

Capacity planning

Job description

For our client, we are seeking a Director, Commercial Analytics & Insights to join the team of a leader in the Consumer Technology space.

This leader will own the analytical framework that supports renewal performance, data readiness, and customer-facing insights across a fast-moving SaaS environment. The role will partner closely with engineering, customer-facing teams, and senior stakeholders to translate metrics into action, improve decision-making, and strengthen performance visibility. The Director will also lead an analyst team, balancing capacity with demand while expanding benchmarking capabilities that support customer and business validation. This is a highly visible opportunity for an analytics leader who can combine quantitative rigor, executive communication, and operational discipline.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $185,000 - $200,000 annually

Responsibilities

• Own the data readiness standard and assessment framework for implementations
• Develop and maintain the renewal metrics framework for benchmarking performance
• Deliver renewal performance insights in executive customer meetings
• Translate KPI definitions into product specifications for engineering
• Identify leading and lagging renewal performance signals and coordinate actions
• Manage the Data Analyst team and align analytical throughput with demand
• Expand the benchmarking library for customer and performance validation

Qualifications

• 10+ years of relevant experience in a quantitative or business field
• Demonstrated ownership of data readiness or quality frameworks in SaaS
• Fluency in recurring revenue metrics like GRR, NRR, and ARR
• Proven executive-level quantitative communication skills
• Experience managing analyst teams and capacity planning

Benefits

• Comprehensive benefits package including fully covered medical premiums
• Flexible PTO and remote work options available
• 401(k) plan with company match
• $10,000 lifetime fertility stipend offered
• Access to global coworking spaces
• Dedicated Recharge Holidays each quarter for employee wellness

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification - your background could be exactly what this team needs.