Director, Clinical Strategy & Operations

ClearChoice Dental Implant Centers; Chicago (IL); Hybrid; USD 170,000 - 180,000; Full time

Benefits offered by this job

Generous benefits package including 4%

Job summary

The Aspen Group (TAG) seeks a Director of Clinical Strategy & Operations to lead scoping, development, and rollout of programs, processes, and systems across Clinical Affairs and leadership. This role acts as an integrator, coordinating cross-functional streams to support doctors, centers, and field teams in a dynamic healthcare environment.

Qualifications include a Bachelor’s degree (MBA preferred), 8+ years in strategy/operations, and experience with clinical relationships.

Qualifications

• Bachelor’s Degree required; MBA preferred.
• 8+ years of progressive strategy and/or operations management experience in distributed multi-site services, preferably in premium healthcare, consumer/retail facing industries.
• Experience in clinical or doctor relationship management.
• Demonstrated success partnering in a matrixed environment to implement strategic initiatives.
• Excellent communication and interpersonal skills; strong presentation abilities.
• Ability to travel up to 25% domestically.

Responsibilities

• Partner with Clinical Affairs, doctors, executive leadership, corporate strategy, field leaders and center managers to develop deployment approaches for key strategic clinical initiatives.
• Identify gaps or roadblocks to adoption; develop interventions at center, region, division, and network levels.
• Mobilize internal resources to support adoption of new treatments, systems and processes.
• Partner with field leadership to hold centers and teams accountable for adoption targets.
• Liaise with doctors, field teams, operations, strategy, analytics, and finance to prioritize interventions.
• Identify opportunities for improvement; create pilots, roadmaps and business cases for expansion.
• Disseminate best practices and support administration of clinical programs.
• Plan projects with attention to detail and accountability; work cross-functionally with stakeholders.
• Communicate effectively across all levels of the organization.
• Observe behaviors to identify gaps and opportunities for support.
• Stay engaged and resilient, pursuing goals with or without immediate success.
• Develop innovative solutions that meet doctor and business needs; think strategically.

Skills

Strategy

Operations

Clinical relations

Cross-functional leadership

Education

Bachelor's Degree

MBA preferred

Job description

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. ClearChoice has experienced strong growth over the years and today is a leader in the United States in providing dental implant treatments. Driven by a collective desire to improve the lives of prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back. ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network.

ClearChoice provides administrative practice management services to the ClearChoice network. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services.

As part of the Clinical Affairs team, you will take on a highly visible role that supports the clinical excellence and innovation of the entire organization. Your passion, creativity, and grit are supported by a robust team of experienced clinicians and strategists that are integral in writing the next chapter of our story.

About the Role:

In this newly created role, the Director, Clinical Strategy & Operations will be focused on the scoping, development and implementation of new and existing programs, processes and systems, and other initiatives identified by Clinical Affairs and executive leadership teams. This role requires operating at a tactical, strategic, and operational level. The Director, Clinical Strategy & Operations will serve as an integrator connecting different work streams that would otherwise remain siloed. In partnership with Clinical Affairs leadership, this role is a key communicator linking the Clinical Affairs team and the broader organization. In this role, you will leverage your strategy and operations experience to ensure doctors, centers and field teams receive the support needed to successfully meet the demands of a highly dynamic industry. This Director is part of a team that drives clinical excellence, value creation, growth, and optimization. Success in the role will require excellent listening, planning, assessment and communication skills, with an ability to identify gaps, recognize opportunities, and drive performance accountability.

• Partner with Clinical Affairs, doctors, executive leadership, corporate strategy, field leaders and center managers to support the development of deployment approaches for key strategic clinical initiatives
• Identify gaps, constraints, and or roadblocks to adoption and integration of new initiatives; develop interventions at the center, region, division, and network level
• Mobilize internal resources (operations, strategy, field, sales, marketing, legal and compliance, IT) to overcome challenges, ensuring doctors, centers and field teams have support and training needed to fully adopt new treatments, systems, and processes
• Partner with field leadership to hold centers and field teams accountable to achieving adoption and implementation targets
• Liaise with doctors, field teams, operations teams, strategy, analytics, and finance; serve as a lynchpin among these teams to support prioritization of interventions and support
• Identify opportunities for improvement and optimization of key initiatives; recommend pilots, testing, and roadmaps to achieve optimization and performance enhancements of key strategic initiatives; Create compelling business cases for expansion of new programs and processes
• Identify, codify, and disseminate best practices
• Support administration of clinical programs
• Planning and project management: Must have a keen attention to detail and be methodical in realistic planning and holding oneself and partners accountable to implementation plans.
• Team-Orientation: Must be able to work cross functionally across the organization and partner with key stakeholders for the right input in order to mobilize resources and effectively work towards solutions.
• Communication: Must be able to communicate effectively across all levels of the organization and to key stakeholders, including verbal, written, and presentation skills.
• Listening / observation: Must be able to observe behaviors and conduct gap analysis to identify opportunities for support.
• Resilience: Must remain engaged and effective in pursuit of objectives with or without immediate success, using both positive and negative outcomes as an incentive to move forward fulfilling personal and team goals.
• Creativity: Must be able to develop innovative solutions that meet the needs of our doctors and the business. He/she must be a strategic thinker, adaptable, and solution oriented.

Requirements/Qualifications:

• Bachelor’s Degree required; MBA preferred.
• 8+ years of progressive strategy and/or operations management experience in distributed multi-site services, preferably in premium healthcare, consumer/retail facing industries.
• Experience in clinical or doctor relationship management.
• Demonstrated success partnering in a matrixed environment to implement strategic initiatives within a distributed environment.
• Excellent professional written, verbal communication, and interpersonal skills. Strong presentation skills. Ability to communicate and interact with diverse constituencies and motivate teams.
• Strong analytical and business reporting skills.
• Hungry, humble, high emotional IQ, aspirational mindset.
• The ability to conduct up to 25% domestic travel.
• Base Pay Range if based in Chicago: $170,000 - $180,000, plus 25% annual bonus (Actual pay may vary based on experience, performance, and qualifications.)
• The position is based in Chicago, IL, with an expectation of 4 days per week in-office and 1 day remote. Candidates located outside the 35-mile radius of Chicago may still be considered on a case-by-case basis.
• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.
• If you are an applicant residing in California, please view our privacy policy here: https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees