Director-Clinical Operations, Emergency Department Service Line

Socket.dev; Carmel (IN); On-site; USD 180,000 - 240,000; Full time

Job summary

Indiana University Health seeks a Director of Clinical Operations, Emergency Department Service Line, to provide strategic and operational leadership for delivering safe, high-quality emergency care. This role leads a multidisciplinary team and aligns ED operations with the system’s mission and goals for people, service, financial performance, and clinical excellence.

The director partners with physicians, nursing leaders, and other stakeholders to develop and execute plans that improve patient

Qualifications

• Masters of Nursing or related field is required or actively enrolled.
• Requires an active RN license in Indiana or an active Nurse Licensure Compact (NLC) RN license.
• Requires graduation from a nationally accredited nursing program.
• Requires Basic Life Support certification through the AHA.
• Other advanced life support certifications may be required per unit/department policy.
• Requires Clinical Specialty Professional Certification within 1 year upon meeting eligibility.
• Requires 7-10 years of relevant experience.

Responsibilities

• Provide strategic and operational leadership for safe, high-quality emergency care.
• Lead a multidisciplinary team and align ED operations with organizational goals.
• Develop and execute business and unit plans to improve performance and patient outcomes.
• Use data to set priorities, monitor results, and address barriers to evidence-based practice.
• Foster accountability, collaboration, and service excellence while ensuring regulatory compliance.

Skills

Leadership

Strategic planning

Communication

Team leadership

Data-driven decisions

Education

Masters of Nursing or related field

Active RN license in Indiana

Graduated from nationally accredited nursing program

Basic Life Support (AHA)

Advanced life support certifications

Clinical Specialty Professional Certification within 1 year

7-10 years of relevant experience

Job description

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes.They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our leadership team in the role of Director-Clinical Operations, ED Service Line.

The Director of Clinical Operations, Emergency Department Service Line, provides strategic and operational leadership for the delivery of safe, high-quality, patient-centered emergency care. This role leads a multidisciplinary team and is accountable for aligning Emergency Department operations with the organization’s mission, values, and goals for people, service, financial performance, and clinical excellence. The Director drives initiatives that strengthen patient experience, quality and safety outcomes, access, throughput, workforce engagement, and efficient use of resources.

In partnership with physicians, nursing leaders, ancillary departments, and operational stakeholders, the Director develops and executes business and unit plans that support sustainable performance improvement. This leader uses operational and clinical data to set priorities, monitor results, remove barriers, and advance evidence-based practices. The Director fosters a culture of accountability, collaboration, continuous improvement, and exceptional service while ensuring compliance with organizational standards, regulatory requirements, and applicable best practices. The role may include 24-hour accountability for Emergency Department operations, staff performance, and overall service-line results.

Key Relationships

Reports to: Vice President – Chief Nursing Officer

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Masters of Nursing or related field is required or actively enrolled.
• Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license.
• Requires that the RN has graduated from a nationally accredited nursing program.
• Requires Basic Life Support certification through the AHA.
• Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• Requires completion Clinical Specialty Professional Certification within 1 year upon meeting eligibility requirements.
• Requires 7-10 years of relevant experience.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.