Director-Clinical Operations, Acute Care Service Line

Socket.dev; Carmel (IN); On-site; USD 170,000 - 230,000; Full time

Job summary

Indiana University Health seeks a Director of Clinical Operations for the Acute Care Service Line to lead a multidisciplinary team, driving clinical excellence, efficiency, and patient satisfaction across the care center. You will shape strategic plans, align operations with mission, and advance quality, workforce engagement, and financial performance.

The role requires substantial leadership experience, advanced nursing credentials, and a track record of operational excellence in acute care

Qualifications

• Requires a Master of Nursing or related field and active RN licensure in Indiana.
• Must hold Basic Life Support and possibly other advanced life support certifications.
• 7–10 years of relevant leadership and clinical operations experience.

Responsibilities

• Lead the multidisciplinary care center delivering high-quality patient care and service excellence.
• Develop and execute business and unit plans aligning with mission and performance.
• Provide strategic and administrative leadership across care delivery, quality, workforce engagement, and financial performance.
• Oversee 24-hour operational and leadership accountability as applicable.

Skills

Multidisciplinary leadership

Operational excellence

Quality management

Patient satisfaction

Resource optimization

Education

Master of Nursing or related field

Active RN license in Indiana

Graduated from nationally accredited nursing program

Basic Life Support (AHA)

Clinical Specialty Professional Certification within 1 year

7–10 years of relevant experience

Job description

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes.They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our leadership team in the role of Director, Clinical Operations, Acute Care Service Line.

As the Director you will lead the multidisciplinary care center in delivering exceptional patient care, operational excellence, and an outstanding service experience. This role provides strategic and administrative leadership across all aspects of care delivery, with a strong focus on quality management, patient and customer satisfaction, and efficient use of resources.

The Director is accountable for developing and executing business and unit plans that advance clinical quality, workforce engagement, service outcomes, and financial performance. They ensure the care center’s priorities, operations, and culture align with the organization’s mission, values, and excellence goals across people, service, financial, and clinical performance.

Depending on the care center’s structure, this position may carry 24-hour operational and leadership accountability.

Key Relationships

Reports to: Vice President – Chief Nursing Officer

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Masters of Nursing or related field is required or actively enrolled.
• Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license.
• Requires that the RN has graduated from a nationally accredited nursing program.
• Requires Basic Life Support certification through the AHA.
• Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• Requires completion Clinical Specialty Professional Certification within 1 year upon meeting eligibility requirements.
• Requires 7-10 years of relevant experience.

Indiana University Health isunlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.