Director, Clinical Excellence

SSM Health; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

SSM Health is seeking a capable administrator to direct clinic and hospital operations across Saint Louis and surrounding areas. The role requires shaping goals, standards, and operational plans that support the system's strategic vision.

You will oversee service expansion, ensure high-quality patient care in collaboration with staff and physicians, and manage staffing, payroll, and regulatory compliance. This position emphasizes leadership, collaboration, and accountability.

Qualifications

• Bachelor's degree or equivalent years of education and experience.
• Minimum three years of management/leadership experience.
• Strong knowledge of healthcare operations is preferred.

Responsibilities

• Plans for new and expanded services.
• Assesses quality of and coordinates patient care services with patients, staff, physicians, and other providers.
• Manages staff relations including performance management, staff satisfaction and conflict management.
• Performs and oversees scheduling, recruitment and payroll.
• Monitors budgets, regulatory compliance, departmental contracts and vendor relations.
• Performs other duties as assigned.

Skills

People management

Leadership

Budgeting

Staff development

Education

Bachelor's degree

Job description

It\'s more than a career, it\'s a calling.

MO-SSM Health Mission Hill

Worker Type:

Regular

Job Highlights:

• Named 150 Top Places to Work in Healthcare 2025 - Becker\'s Healthcare
• Named One of the World\’s Happiest Workplace 2025 – WorkL
• Named One of America\'s Best In-State Employers 2025 - Forbes
• Named One of America\'s Greatest Workplaces for Women 2025 – Newsweek
• Named One of America\’s Greatest Workplaces for Culture, Belonging & Community 2026 – Newsweek

SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organization\'s 40,000 team members and more than 13,900+ providers are committed to providing exceptional health care services and revealing God\’s healing presence to everyone they serve.

With care delivery sites in Illinois, Missouri, Oklahoma and Wisconsin, SSM Health includes 23 hospitals, more than 300 physician offices and other outpatient and virtual care services, 12 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves.

This position supports the Academic and Community Medical Groups across Saint Louis and serves as an advisor and connection point for Southern Illinois. Key responsibilities include but not limited to:

• Owner and Reviewer for Ambulatory policies including ensuring accountability
• Revier/Approver of Clinical Practice Agreements
• Medical Group Representative for Regional Nursing Executive Committee
• QGenda and Project One Site Readiness representative and communications
• Medical Group Nursing Director Representative for System Ambulatory Clinic Practice Lead Meetings
• Leads St. Louis/Southern Illinois Practice Council
• System Pharmacy Network Integrity Representative
• ADA Workgroup Medical Group representative
• DAISY/BEE Leadership
• Reviewer of patient safety events
• Regulatory Readiness lead for Medical Group
• Medical Group Representative for Workforce Operational Partnership Sync
• Oversight of Regulatory Priorities and Follow-up actions and Communications
• Medical Group Nurse Practice Change Requests
• Representative for System Respiratory Illness & Emerging Pathogens Steering Committee

Job Summary:

Directs clinic and/or hospital sites and operations. Develops specific goals, standards and objectives which directly support the strategic plan and vision of the clinic and/or hospital.

Job Responsibilities and Requirements:

Primary Responsibilities:

• Plans for new and expanded services.
• Assesses quality of and coordinates patient care services with patients, staff, physicians, and other providers.
• Manages staff relations including performance management, staff satisfaction and conflict management.
• Performs and oversees scheduling, recruitment and payroll.
• Monitors budgets, regulatory compliance, departmental contracts and vendor relations.
• Performs other duties as assigned.

Education:

• Bachelor\'s degree or equivalent years of education and experience

Experience:

• Three years\' management experience, with three years\' in leadership

Department:

8050000125 CMC Administration

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Read our notice of non-discrimination