Director, Client Success & Projects

Ipsos in US; Cincinnati (OH); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Generous PTO

Healthcare plans

Flexible workplace

Job summary

Ipsos is seeking a driven Director, Client Success to lead the execution and coordination of technical projects for the Communities and Custom Panel team. You will oversee client communications, documentation, SOPs, and cross-functional alignment in a fast-paced, data-driven environment.

Based in Cincinnati, you will manage project finances, recruitment strategies, and value-driven operational improvements, partnering with vendors and internal teams to deliver high-quality insights for our

Qualifications

• 6+ years of marketing research operations experience with a focus on project management and Client Success.
• Proven ability to pinpoint issues (quality control, timeline slippage, scope) and manage workload with conflicting priorities
• Process management and improvement experience
• Proven expertise with standard research deliverable outputs (data tables, toplines, report decks, cross-tabulation tools)
• Proven expertise with standard research inputs (questionnaire design, coding specs & tab plans, sample plan & quotas)

Responsibilities

• Lead client communications around all project and status updates including timelines for launch, recruitment updates, completes, etc
• Owning development of all client facing documentation and updating of SOPs
• Manage project financials from end-to-end, including generating order forms, tracking budget allocations, updating internal quoting systems, and the invoicing.
• Oversee recruitment strategy, liaising with external vendors to source quotes for specialized audiences and scaling recurring participant needs.
• Lead cross-functional operational alignment, constructing agendas and driving weekly status meetings across client teams, internal operations, and specialized technical/dashboard partners.
• Maintain operational integrity by managing project decision logs, updating canonical documentation, and refining SOPs for evolving client workflows.
• Responsible for finding and recommending operational solutions and/or cost-saving opportunities to address specific client objectives
• Have strong written and oral communication skills, able to effectively articulate project details, issues and resolutions with clients and internal stakeholders at all levels in the organization
• Showcase proactive tendencies, continuously looking for ways to add and create value
• Display critical thinking and analytic skills
• Possess high attention to detail, thrive in a fast-paced environment and be inquisitive

Skills

Project management

Client Success

Operations leadership

Communication

Budget/finance management

Tools

Questionnaire design

Coding specs

Tab plans

Sample plan & quotas

Job description

Ipsos is seeking a driven Director, Client Success to lead the execution and coordination of technical projects for the Communities and Custom Panel team. You will oversee client communications, documentation, SOPs, and cross-functional alignment in a fast-paced, data-driven environment.

Based in Cincinnati, you will manage project finances, recruitment strategies, and value-driven operational improvements, partnering with vendors and internal teams to deliver high-quality insights for our