Total Rewards Partner

Ventra Health, Inc.; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Performance-based incentive plan

Referral bonus

Rewards & Recognition program

Job summary

Ventra Health seeks a Total Rewards Partner to administer benefits, wellness, retirement, and related US programs, including medical, dental, vision, life, disability, and 401(k), while supporting payroll activities and frontline service to colleagues.

You will own leave management (FMLA/ADA/state leaves), maintain compliance across states, handle inquiries, and assist with open enrollment and COBRA processes, ensuring accurate deductions and timely payroll.

Qualifications

• Associates degree in Accounting, Finance or Business or related experience.
• At least two years of payroll processing and benefits support experience.
• Experience with payroll/HRIS software; ExponentHR preferred.
• Excellent customer service and strong written and verbal communication skills.
• Ability to prioritize and meet deadlines with strong time management.
• Experience with multi-state payroll and leave regulations preferred.

Responsibilities

• Administers benefits, wellness, retirement for US employees and supports payroll activities.
• Maintains confidentiality and processes employment verifications timely.
• Ensures accuracy of benefits enrollments in HRIS and coordinates with vendors.
• Responds to benefits inquiries from managers and employees on plan provisions.
• Owns end-to-end leave management including FMLA and ADA across states.
• Interprets leave regulations and ensures policy compliance and timely notices.
• Coordinates with payroll and carriers on pay, deductions, and leave tracking.
• Supports annual open enrollment and COBRA administration.

Skills

Customer service

Communication skills

Time management

Decision making

Organizational skills

Education

Associates degree in Accounting, Finance or Business

Tools

ExponentHR

HRIS software

Job description

About Us

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Come Join Our Team!

• As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards

Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!

Job Summary

• The Total Rewards Partner is primarily responsible for the administration of all benefits, wellness, retirement, and for the United States, including medical, dental, vision, life insurance, short- and long-term disability, 401(k), and support for payroll activities. The role provides frontline customer service to serve and support Ventra colleagues on their benefits and pay.

Essential Functions and Tasks

• Maintains confidentiality
• Completes employment verifications by phone and in writing timely
• Ensures the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information
• Performs quality checks of benefits-related data
• Assists employees regarding benefits claim issues and plan changes
• Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries
• Owns end-to-end leave management, including FMLA, ADA, and state-mandated leaves (e.g., paid family and medical leave, state disability, and pregnancy-related leave), from intake and eligibility determination through return to work
• Interprets and applies federal, state, and local leave and accommodation regulations, including FMLA and ADA, ensuring compliance and consistent application of policy
• Issues all required leave notices and paperwork, including eligibility, rights and responsibilities, certification requests, and designation notices, within regulatory timelines
• Manages the ADA interactive process in partnership with HR Business Partners and managers, documenting reasonable accommodation requests, decisions, and outcomes
• Tracks leave usage, intermittent leave, return-to-work dates, and benefits continuation during leave; coordinates with payroll and disability carriers on pay and deductions
• Maintains accurate, confidential leave records and monitors changes in federal and state leave laws to keep policies, forms, and processes current and compliant
• Responds to retirement plan inquiries relating to enrollments, plan changes and contribution amounts. Manages the annual catch-up contribution enrollment
• Supports the annual open enrollment process, including system setup and testing, employee communications, enrollment support, and post-enrollment audits of vendor eligibility files
• Manages processing of life events
• Administration of continuation of coverage post-employment, such as COBRA
• Support payroll partners during payroll cycles as required
• Ensures benefits deductions and employer contributions are accurately reflected in payroll, and reconciles them against vendor invoices and carrier files
• Performs monthly benefits invoice reconciliation for carriers and vendors, researching and resolving discrepancies and preparing invoices for payment approval
• Serves as a primary point of contact for employee benefit questions, escalating complex issues to carriers and brokers and following through to resolution

Education and Experience Requirements

• Associates degree in Accounting, Finance or Business or related experience
• At least two (2) years of payroll processing and benefit support experience
• Hands on experience with payroll/HRIS software, ExponentHR highly desired
• Excellent customer service skills
• Strong written and verbal communication skills
• Ability to make decisions in a timely manner that are sound, accurate and supported by the reasoning and inclusion of appropriate members of Ventra Health
• Must be able to prioritize and adhere to strict deadlines to ensure timely payroll
• Excellent time management skills
• Excellent organizational skills
• Benefits administration experience (open enrollment, life events and COBRA) preferred
• Leave of absence administration experience, including FMLA, ADA accommodations, and state-mandated leave programs, strongly preferred
• Working knowledge of federal, state, and local leave and accommodation regulations, with the ability to apply them accurately across multiple states
• Multi-state payroll experience (including final pay laws) preferred
• Deep knowledge of state and federal payroll and tax regulations

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Excel, including advanced functions such as pivot tables, VLOOKUP, and data analysis tools.
• Strong analytical and problem-solving skills, with attention to detail and data accuracy.
• Excellent interpersonal and communication skills, with the ability to work effectively in a cross-cultural, global environment.

Compensation

• Base Compensation will be based onvarious factorsunique to eachcandidateincluding geographic location, skill set, experience, qualifications, and other job-related reasons.

• This position is also eligible fora discretionaryincentivebonusin accordance withcompany policies.

Ventra Health

Equal Employment Opportunity (Applicable only in the US)Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.Recruitment AgenciesVentra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.Solicitation of PaymentVentra Health does not solicit payment from our applicants and candidates for consideration or placement.

Statement of AccessibilityVentra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.