Director, Client Strategy & Engagement

FIS Management Services LLC; Atlanta (GA); On-site; USD 187,270 - 318,360; Full time

Benefits offered by this job

Competitive compensation

International work environment

Challenging and impactful work

Professional education opportunities

Personal development opportunities

Collaborative and respectful culture

Job summary

FIS is seeking a senior leader to drive client strategy and analytics within its Client Office. You will shape engagement initiatives, translate insights into action with senior executives, and establish a North Star vision for client engagement.

This role requires experience translating complex analysis into executable plans and leading cross-functional efforts at pace. You'll collaborate with board materials, investor reporting, and governance structures while guiding transformation

Qualifications

• Strong experience in strategy, analytics or business planning roles, ideally from management consulting, investment banking or similar high rigor environments.
• Proven ability to translate complex analysis into clear recommendations and executable plans.
• Experience working directly with senior executives, including preparation of board level materials.
• Excellent executive communication and storytelling skills.
• Track record of contributing to or delivering transformation initiatives end to end.
• Ability to operate at pace in complex, matrixed organizations.
• Added bonus if you have Experience within client strategy, customer experience or client operations functions.
• Exposure to large, global or regulated financial services organizations.
• Experience building or leading small, specialist teams.
• Familiarity with client analytics, dashboards or performance reporting at scale.

Responsibilities

• Lead client strategy and analytics for FIS’ Client Office, setting a clear strategic direction and ensuring client engagement initiatives deliver measurable impact.
• Work closely with senior leaders to turn insight into action, shaping how FIS engages, retains and grows its client relationships.
• Establish a clear “North Star” vision for client engagement, setting direction, priorities and expectations.
• Design and evolve client engagement frameworks that drive long term loyalty, satisfaction and value.
• Define client segmentation strategies to maximize impact across priority client and product groups.
• Lead development of the Client Office operating model, including governance, accountability and links to delivery.
• Drive senior stakeholder engagement to support planning, decision making and execution.
• Own competitive intelligence, board materials and investor reporting, including Senior Leader speaking points where required.

Skills

Strategy

Analytics

Business planning

Executive communication

Transformation

Matrixed orgs

Client strategy

Team leadership

Client analytics

Dashboards

Job description

FIS is seeking a senior leader to drive client strategy and analytics within its Client Office. You will shape engagement initiatives, translate insights into action with senior executives, and establish a North Star vision for client engagement.

This role requires experience translating complex analysis into executable plans and leading cross-functional efforts at pace. You'll collaborate with board materials, investor reporting, and governance structures while guiding transformation