Director, Client Strategy & Analytics

FIS; Jacksonville (TX); On-site; USD 187,000 - 318,000; Full time

Job summary

FIS is seeking a leader to head client strategy and analytics from its Client Office, setting a clear vision and engaging senior leaders to turn insights into action. You will shape how FIS engages, retains and grows its client relationships.

You will design engagement frameworks, lead governance and drive growth across priority client and product groups in a fast-paced, global financial services environment. This role offers high visibility and meaningful impact.

Qualifications

• Experience in strategy, analytics or business planning roles.
• Experience working directly with senior executives, including board materials.
• Excellent executive communication and storytelling skills.
• Track record of contributing to or delivering transformation initiatives end to end.
• Ability to operate at pace in complex, matrixed organizations.

Responsibilities

• Establish a clear “North Star” vision for client engagement and set priorities.
• Design and evolve client engagement frameworks to drive loyalty, satisfaction and value.
• Define client segmentation strategies to maximize impact across priority client and product groups.
• Lead development of the Client Office operating model, including governance and accountability.
• Drive senior stakeholder engagement to support planning, decision making and execution.
• Own competitive intelligence, board materials and investor reporting.

Skills

Strategy

Analytics

Business planning

Executive communication

Transformation initiatives

Stakeholder engagement

Job description

FIS is seeking a leader to head client strategy and analytics from its Client Office, setting a clear vision and engaging senior leaders to turn insights into action. You will shape how FIS engages, retains and grows its client relationships.

You will design engagement frameworks, lead governance and drive growth across priority client and product groups in a fast-paced, global financial services environment. This role offers high visibility and meaningful impact.