Director, Client Services - Retail (Fully Remote)

Kobie; United States; Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Top Workplace in the USA

Top Remote Workplace

Flexible time off

Company-wide holidays

Diverse benefits

Job summary

Kobie is a loyalty solutions company that helps brands build lasting emotional connections with their consumers. We are a Top Workplace in the USA with a remote-first culture and a focus on growth and collaboration.

This senior role leads a retail book of business, owning client satisfaction, revenue, and organic growth, and guiding a skilled team through onboarding to renewal in a remote-first environment.

Qualifications

• 10+ years of marketing experience with loyalty or rewards programs.
• Proven success with recognized retail brands and experience managing P&L.
• Technical fluency with loyalty and martech platforms and the confidence to guide technical conversations.

Responsibilities

• Own the full account lifecycle from onboarding to renewal, including client satisfaction and revenue targets.
• Lead account strategy, quarterly reviews and risk management while developing your direct team.
• Drive organic growth by building and landing proposals that turn partnerships into client proof points.

Skills

Account leadership

Loyalty programs

P&L management

Tools

Loyalty platforms

Martech platforms

Job description

• You are the face of Kobie to your clients, leading a retail book of business as the visible account lead.
• You will own client satisfaction, revenue, and organic growth, moving Kobie from vendor to valued partner.

What You'll Own:

• The full account lifecycle from onboarding to renewal, including client satisfaction and revenue targets.
• Account strategy, quarterly reviews, and risk management, while developing your direct team.
• Organic growth by building and landing proposals that turn partnerships into client proof points.

What You Need:

• 10+ years of marketing experience, including leading loyalty or rewards programs.
• Proven success with recognized retail brands and experience managing P&L.
• Technical fluency with loyalty and martech platforms and the confidence to guide technical conversations.

Why Kobie:

• Named a Top Workplace in the USA and Top Remote Workplace.
• Flexible time off, company-wide holidays, and a diverse suite of benefits.
• A values-led organization where everyone is a leader regardless of role.

Kobie is a loyalty solutions company that helps brands build lasting emotional connections with their consumers. Named a Top Workplace in the USA, it fosters a collaborative, growth-focused culture with a remote-first work environment.