Director, Client Services — Hybrid Growth Leader

AntiSocial; Los Angeles (CA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Unlimited coffee

Dog-friendly offices

401k matching

Flexible time off

Office lunches

Comprehensive extended health benefits

Job summary

AntiSocial, a social-first digital marketing agency, seeks a Director, Client Services for our Los Angeles team. You will be a senior strategic partner to clients, lead high-performing account teams, drive growth, and ensure exceptional work that balances creativity with commercial impact.

You’ll shape the future of Client Services in LA by developing talent, improving workflows, and identifying opportunities within existing accounts to expand our client portfolio.

Qualifications

• Significant experience in client services, account management, business leadership, or a similar role within an agency environment.
• Experience leading large, complex, and integrated client relationships.
• Strong knowledge of social marketing, with an understanding of how social connects with broader brand, creative, content, production, media, and experiential work.
• A proven ability to build trusted relationships with senior and executive-level clients.
• Experience growing existing accounts and identifying new revenue opportunities.
• Strong commercial acumen, including experience managing scopes, budgets, retainers, profitability, and resourcing
• Experience leading, mentoring, and developing account or client-services teams
• Excellent presentation, communication, negotiation, and relationship-management skills
• The ability to move comfortably between high-level strategic conversations and the details required to keep complex work moving
• A collaborative leadership style and the ability to bring together different disciplines around a shared goal
• Comfort working in a fast-paced, entrepreneurial agency environment where priorities can evolve quickly
• A genuine interest in culture, creativity, social media, emerging platforms, and how brands connect with audiences

Responsibilities

• Serve as a senior point of contact and trusted strategic partner for key client relationships
• Build strong, long-term relationships with senior client stakeholders, developing a deep understanding of their businesses, objectives, challenges, and opportunities
• Lead complex client conversations with confidence, including strategic recommendations, creative presentations, scope discussions, challenges, and difficult conversations when required
• Ensure clients consistently feel supported, informed, and confident in the work and partnership
• Anticipate client needs and proactively bring forward ideas, solutions, and opportunities
• Own the health and growth of key accounts, identifying opportunities to expand relationships across social, creative, content, production, media, experiential, technology, and other capabilities across the Thinkingbox collective
• Partner with leadership to develop account growth plans and support broader new-business initiatives
• Identify opportunities for organic growth and help convert those opportunities into meaningful revenue

Skills

Client services leadership

Large account management

Commercial acumen

Relationship management

Presentation & negotiation

Job description

AntiSocial, a social-first digital marketing agency, seeks a Director, Client Services for our Los Angeles team. You will be a senior strategic partner to clients, lead high-performing account teams, drive growth, and ensure exceptional work that balances creativity with commercial impact.

You’ll shape the future of Client Services in LA by developing talent, improving workflows, and identifying opportunities within existing accounts to expand our client portfolio.