Director, Client Services

Point C; United States; Remote; USD 140,000 - 160,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision,

Life insurance

401(k) with employer match

Health Savings Account (HSA) & FSAs

PTO and disability leave

Employee Assistance Program (EAP)

Job summary

Point C Health is seeking a Director of Client Services to lead the regional TPA client management program, align service delivery with client expectations, and partner with sales to grow the book of business.

You will manage a team of account managers, coordinate with operations and brokers, and drive retention, revenue growth, and profitability while delivering a high-quality client experience across the region.

Qualifications

• 7-10 years of experience in the self-funded healthcare, insurance, or TPA industry.
• Minimum 5 years of client management or related leadership experience.
• Bachelor's degree required.
• Strong project management skills with the ability to drive processes, meet deadlines, and lead diverse teams.
• Excellent verbal and written communication; ability to convey information clearly and influence effectively.
• Strong interpersonal skills; builds rapport, navigates complex relationships, and diffuses tension when needed.
• High attention to detail with a commitment to accuracy and timeliness.
• Resourceful, decisive, and able to thrive in a fast-paced, evolving environment.
• Proficiency in Microsoft Office and related technology platforms.
• Experience working with brokers and/or benefits consultants.
• Active state insurance license is preferred.

Responsibilities

• Serve as the senior leader accountable for the overall success of the assigned TPA block of business.
• Lead a team of account managers, specialists, and coordinators.
• Provide team leadership through regular performance reviews, career development planning, and ongoing coaching to support individual growth and overall team success
• Manage capacity and workforce planning to align with expected growth, strategically assigning accounts and resources to optimize team efficiency and client coverage
• Establish and maintain trusted relationships with key customers and partner stakeholders at all levels.
• Lead strategic initiatives that improve client satisfaction, retention, revenue growth, and profitability within the region.
• Provide oversight and consultative support for the delivery of Point C products, services, and project plans.
• Act as the primary liaison between customers, TPA leadership, and Point C corporate teams.
• Collaborate with Point C sales to develop and execute growth strategies; participate in broker meetings, capabilities presentations, and finalist meetings.
• Drive operational alignment, ensuring that internal teams deliver solutions that meet customer needs and TPA objectives.
• Monitor performance, address issues proactively, and deliver regular updates on results and action plans.
• Serve as a visible leader and champion for both Point C and the TPA partner in the region.
• Other duties as assigned.

Skills

Leadership

Client management

Communication

Project management

Interpersonal skills

Attention to detail

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market - to do more for clients - and take them beyond the standard "Point A to Point B." We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.

The Director of Client Services is responsible for leading client management and retention efforts within their assigned region. This role is accountable for the overall success of the TPA block of business, including customer retention, revenue growth, and ensuring the delivery of Point C's service model.

The Director serves as the primary liaison between customers, TPA leadership, and Point C, providing consultative account management and driving strategic initiatives to support client satisfaction, operational alignment, and financial performance. In partnership with the Point C sales team, this role also contributes to business development efforts, broker engagement, and finalist presentations to grow the book of business. The Director collaborates closely with Operations and other internal teams to ensure consistent processes, effective issue resolution, and a high-quality client experience.

Primary Responsibilities:

• Serve as the senior leader accountable for the overall success of the assigned TPA block of business.
• Lead a team of account managers, specialists, and coordinators.
• Provide team leadership through regular performance reviews, career development planning, and ongoing coaching to support individual growth and overall team success
• Manage capacity and workforce planning to align with expected growth, strategically assigning accounts and resources to optimize team efficiency and client coverage
• Establish and maintain trusted relationships with key customers and partner stakeholders at all levels.
• Lead strategic initiatives that improve client satisfaction, retention, revenue growth, and profitability within the region.
• Provide oversight and consultative support for the delivery of Point C products, services, and project plans.
• Act as the primary liaison between customers, TPA leadership, and Point C corporate teams.
• Collaborate with Point C sales to develop and execute growth strategies; participate in broker meetings, capabilities presentations, and finalist meetings.
• Drive operational alignment, ensuring that internal teams deliver solutions that meet customer needs and TPA objectives.
• Monitor performance, address issues proactively, and deliver regular updates on results and action plans.
• Serve as a visible leader and champion for both Point C and the TPA partner in the region.
• Other duties as assigned.

Qualifications:

• 7-10 years of experience in the self-funded healthcare, insurance, or TPA industry
• Minimum 5 years of client management or related leadership experience
• Bachelor's degree required
• Strong project management skills with the ability to drive processes, meet deadlines, and lead diverse teams
• Excellent verbal and written communication; ability to convey information clearly and influence effectively
• Strong interpersonal skills; builds rapport, navigates complex relationships, and diffuses tension when needed
• High attention to detail with a commitment to accuracy and timeliness
• Resourceful, decisive, and able to thrive in a fast-paced, evolving environment
• Proficiency in Microsoft Office and related technology platforms
• Experience working with brokers and/or benefits consultants
• Active state insurance license is preferred

Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

Pay Transparency

$140,000-$160,000 USD

Benefits:

• Comprehensive medical, dental, vision, and life insurance coverage
• 401(k) retirement plan with employer match
• Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)

Paid time off (PTO) and disability leave

• Employee Assistance Program (EAP)

Equal Employment Opportunity : At Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.