Director, Client Service

Thetradedesk; Denver (CO); On-site; USD 111,900 - 205,200; Full time

Benefits offered by this job

Comprehensive health, dental, and vision coverage

401(k) retirement benefits with company match

Parental leave

Vacation and sick time

Job summary

The Trade Desk is seeking a Director of Client Service to lead their Channel Partners team based in Denver, Colorado. This role involves overseeing a multidisciplinary team focusing on high-value partner relationships and technical campaign support.

The ideal candidate will have over 8 years of experience in programmatic advertising and a strong background in managing client-facing teams. The position offers a competitive salary range of $111,900 – $205,200, along with comprehensive benefits.

Qualifications

• 8+ years in programmatic advertising or ad tech with significant experience in partner relationships.
• Demonstrated success in managing large client-facing teams for 4+ years.
• Deep understanding of programmatic ecosystems and campaign optimization.

Responsibilities

• Lead and grow a multidisciplinary client services team supporting partner integrations.
• Own senior leadership relationships across a portfolio of channel partners.
• Drive partner success metrics, overseeing campaign setup and optimization.

Skills

Programmatic advertising

Client-facing communication

Leadership

Analytical skills

Technical integrations

Education

Bachelor's degree or higher

Tools

SQL

Excel

BI tools

Job description

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.

About the team

The Trade Desk’s Channel Partners team is hiring a Director of Client Service to lead a front‑line team of Account Managers and Traders, scale high‑value partner relationships, and act as a strategic, in‑market leader for our most important channel partners. This role blends people leadership, hands‑on campaign and technical oversight, and cross‑functional partnership with Product, Engineering, and Business Development to ensure partner growth, product adoption, and revenue performance.

What you'll do

• Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting partner integrations and external demand generation.
• Own senior leadership relationships across a portfolio of channel partners; act as primary escalation and in‑market executive for high‑value accounts.
• Drive partner success metrics: revenue growth, adoption of API endpoints/features, conversion/ROI, and SLA adherence.
• Oversee campaign setup, trafficking, optimization, and troubleshooting; ensure technical integration quality and operational excellence.
• Collaborate with Product and Engineering to communicate partner needs, prioritise API/product roadmap items, and validate releases with partners.
• Establish and enforce best practices, playbooks, onboarding processes, and QA for partner integrations and campaign operations.
• Hire, mentor, and develop managers and ICs; set team goals, performance metrics, and carry out regular performance reviews.
• Create and present executive‑level reporting and forecasts to internal stakeholders and partners; translate data into actionable strategies.
• Lead cross‑functional programs (onboarding, go‑to‑market launches, feature pilots) to accelerate partner time‑to‑value.
• Manage risk and escalations proactively (technical, commercial, compliance), ensuring timely resolution and partner satisfaction.

Who you are

• Bachelor’s degree or higher.
• Hands‑on experience with TTD’s platform preferred.
• 8+ years in programmatic advertising, digital media, or ad tech with strong exposure to partner/agency relationships; minimum 4+ years managing large client‑facing teams.
• Deep understanding of programmatic ecosystems, API integrations, and campaign optimisation workflows.
• Demonstrated success managing technical integrations or working closely with engineering/product teams.
• Strong analytical skills and comfort with metrics‑driven decision‑making (SQL, Excel, BI tools preferred).
• Excellent client‑facing communication and executive presence; proven ability to influence senior partners and cross‑functional stakeholders.
• Track record of hiring, coaching, and scaling high‑performing teams.
• Proven leadership skills with the ability to set goals, measure performance, hold teams accountable, and provide actionable feedback.

Compensation and benefits

Base salary range: $111,900 – $205,200 USD. Employees may be eligible for variable compensation and stock‑based incentives. Benefits include comprehensive health, dental, and vision coverage; retirement benefits such as a 401(k) with company match; short and long‑term disability; life insurance; well‑being and tuition reimbursement; parental leave; sick time; vacation; holidays; and employee share purchase options.

The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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