Director, Client Partnerships

Artis; Austin (TX); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity options

Comprehensive benefits

Unlimited PTO

Downtown Austin office

MacBook stipend

Team events

Job summary

Artis in downtown Austin is seeking a Brand Partner team lead to guide a group of 8–12 client-facing professionals. You’ll report to the Head of Client Partnerships and stay close to client work while scaling the team.

You’ll coach, set performance expectations, manage escalations, and shape the team’s structure as the organization grows. The role emphasizes delivering exceptional client experiences and developing scalable playbooks and workflows.

Qualifications

• 5+ years in client success or related role, with 2+ years leading a team.
• Experience coaching, performance management and guiding client outcomes.
• Proven ability to retain clients and manage account health.
• Structured thinker with established team routines and playbooks.
• Able to coach from real client situations and maintain high standards.
• Experience with design-driven clients in architecture/creative services is a plus.

Responsibilities

• Lead the Brand Partner team day to day and scale without sacrificing quality.
• Coach, manage performance, handle escalations and ensure client satisfaction.
• Collaborate with the Head of Client Partnerships to evolve team structure as the org grows.
• Partner with the client operations hire to implement metrics, systems and workflows.

Skills

Client success

People management

Account retention

Team leadership

Escalations

Coaching

AI automation

Job description

Leads a team of 8–12 · Austin Reports to the Head of Client Partnerships

Artis

Artis helps residential architects, interior designers, builders, and landscape architects build a presence worthy of their work. We’re a technology company connecting how these practices are discovered with how their clients experience them, from a first impression through years of collaboration. We exist to give them the freedom to focus on their craft.

The role

We’re hiring someone to lead our Brand Partner team day to day and help it scale quickly without losing the quality of its client work. You’ll report to the Head of Client Partnerships and lead a team of about 8–12 people, staying close to client work, coaching and escalations as the team grows.

You’ll begin with hands‑on team management and partner with the Head of Client Partnerships to evolve the team structure as we scale rapidly. You’ll work alongside our client operations hire, who builds the metrics, systems and workflows that support the team.

Your mission

Make the Brand Partner team exceptional at their work. Give people the coaching, accountability and support to deliver great client experiences consistently.

Key outcomes

• 01

  The team gets better and clients stay.

  You coach closely, manage performance, resolve escalations and hold the bar on client service. Retention, account health and escalation resolution are central measures of your team’s success.

• 02

  The team scales without losing effectiveness.

  You partner with the Head of Client Partnerships to evolve the team structure, clarify responsibilities and develop people to take on greater responsibility as the organization grows.

• 03

  Better ways of working become everyday habits.

  You turn recurring client issues into improvements with the operations hire, contribute practical input to playbooks and make sure the team adopts new processes and tools.

Must-haves

• 5+ years in client success, account management, client services or a related client‑facing role, including 2+ years directly managing a team. You’ve owned coaching, performance management and client outcomes.
• You develop people. You give clear feedback, handle difficult performance conversations and help people take on more responsibility.
• You know how to keep clients. You’ve owned retention or account‑health outcomes and can explain how your team’s actions improved them. You’re comfortable stepping into a difficult client conversation.
• You bring structure as a team grows. You’ve introduced or improved team routines, playbooks or training, and followed through until people used them consistently.
• You stay close to the work. You can coach from real client situations, make sound day‑to‑day decisions and keep standards high when the pace picks up.
• You’ve developed individual contributors into team leads or managed leads yourself.
• You’ve worked with discerning, design‑driven clients in architecture, interiors, brand, creative services or marketing.
• You’ve used AI or automation to improve how a client‑facing team works.

Compensation will reflect the scope of the role, your relevant experience and local market data. The package includes base salary, equity options and benefits.

What comes with it

Competitive compensation, including equity options to give you a stake in our success.

Comprehensive benefits: health (90% covered for employees, 50% for dependents), dental and vision (50% covered), and unlimited PTO.

Prime downtown Austin office with a fully stocked kitchen, lunch options nearby, and 24/7 parking.

Custom desk setup: a MacBook plus a stipend to set yourself up for success.

A tight-knit team, with regular team events and lunches.

Tell us who you are

No cover letter. If someone sent you, say who — we like knowing.