Director, Client Operations | Remote, USA

Lensa; Kansas City (MO); Remote; USD 50,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Client Operations to lead their sales organization. This remote role offers the opportunity to drive productivity and enhance client experiences through innovative strategies and operational excellence. The ideal candidate will have extensive experience in sales and operations management, with a proven track record of leading high-performing teams. Join a company that values diversity, work-life balance, and professional growth while contributing to impactful projects in a fast-paced environment.

Benefits

Work/life balance

Professional training resources

Volunteer Opportunities

Remote work flexibility

Qualifications

• 8-10+ years in sales or operations with team management experience.
• Exceptional communication and organizational skills required.
• Proven ability to drive process improvements and operational efficiency.

Responsibilities

• Lead the sales operations team to enhance productivity and effectiveness.
• Implement pricing strategies and optimize sales processes.
• Develop executive-level reports and manage financial modeling.

Skills

Sales Management

Operations Management

Process Improvement

CRM (Salesforce)

Team Leadership

Communication Skills

Financial Modeling

Analytical Skills

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce.com

MS Office

Job description

Director, Client Operations | Remote, USA

Director, Client Operations | Remote, USA

2 days ago Be among the first 25 applicants

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Optiv, is seeking professionals. Apply via Lensa today!

This position can be hired remotely anywhere within the U.S.

The Director of Client Operations is responsible for driving the overall productivity and effectiveness of the sales organization, leading a high performing team, delivering a world class client experience, and driving continuous improvement in how Optiv does business. The Director of Client Operations may be involved with analysis, planning, reporting, process optimization, pricing, sales training, compensation, financing, mergers and acquisitions, business system strategy and other operational functions as needed. Additionally, this position will manage some combination of new business, renewal, or services support teams, as well as analysts and sales trainers.

How You'll Make An Impact

• Business Systems Strategy ownership
• Key business representative that partners with IT for IT governance, backlog prioritization and UAT.
• Translate company priorities/goals to actionable strategic plans for operations teams and measure results.
• Lead the execution of pricing strategy plans with respective teams to maximize profitability.
• Drives continuous improvement of process, systems and training
• Establishes guiding principles for when to automate, change a system, deploy a new system
• Develops business cases, ROI statements, or cost benefit analysis as needed
• Early adopter of newly deployed sales tools and operations processes.
• Develop executive level reporting packs and communication cadences for key initiatives
• Establish predictable business rhythms, reports and metrics for measuring, reviewing, and improving Sales organizational performance
• Responsible for organizing financial modeling and statistical studies for the Sales department
• Act as an audit point in all forecasting, pipeline, and opportunity review activities.
• Provide an independent assessment to Sales leadership regarding health and viability of commits, pipeline, and opportunities, as well as individual reps in the field.
• Implement enabling technologies and tools for the Sales team, including Salesforce.com
• Coordinates sales forecasting, planning and budgeting processes
• Supports the equitable assignment of quotas
• Identifies opportunities for sales process improvement and drives to develop and rollout new/optimized processes and policies
• Proactively identify ongoing learning gaps and develop plan to address.
• Provide all levels of management for COS team including, hiring, training, evaluating and leadership.
• Partner with operations to monitor and improve efficiency between Sales and Purchasing Operations/Consulting Service Operations/Pricing.
• Provide “411” like services for all Sales questions and escalations (email & phone.
• Support and successfully contribute to Ad Hoc projects.
• Will manage, mentor and guide a team
  
  

What We're Looking For

• 8-10+ years of experience in sales or operations.
• 5+ years of experience managing sales or operations teams
• Strong team player with ability to develop effective working relationships across cross-departmental teams: Sales, Operations, Finance, Marketing and IT.
• Proactive, self-starter with drive to build first class operations and infrastructure with the ability to work with minimal direction
• Exceptional verbal and written communication skills, organizational abilities, and proven attention to detail.
• Ability to initiate process improvement plans and drive for change.
• Strong work ethic and sense of responsibility.
• Must be highly motivated and flexible to work effectively in a fast-paced environment.
• Experience with CRM (Salesforce). This includes, but not limited to, processing orders, generating quotes, partner management, territory management and data remediation efforts.
• Strong database and MS – office skills. Ability to learn systems quickly with little or no guidance.
• Flexible to working extended hours per business requirements.
• Ability to travel throughout North America as needed.
  
  

What You Can Expect From Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups (http://www.optiv.com/company/about-us#dei-group) .
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)
  
  

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice (http://www.optiv.com/job-applicant-privacy-notice) . If you sign up to receive notifications of job postings, you may unsubscribe at any time.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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