Director, Client Engagement (Knowledge & Legal Research Services)

Harbor Behavioral Health; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Harbor Behavioral Health is seeking a Director of Client Engagement & Market Development to grow our Knowledge & Research Services practice by shaping client engagements and leading market-facing programs. The role builds relationships across the legal market, translating client needs into well-scoped engagements and overseeing delivery alignment from start to finish.

The Director will also lead BLISS and LINKS programs, drive thought leadership, and collaborate with Marketing to align messaging

Qualifications

• Bachelor’s degree required; MLIS/JD or other relevant advanced degree preferred.
• Significant experience in knowledge, research, or information services within a law firm, professional services, or consulting environment.
• Proven experience developing client relationships and shaping new engagements, ideally in advisory or managed services.
• Experience developing proposals, Statements of Work, and scoping or pricing inputs.
• Strong understanding of the priorities of law firm library, research, and knowledge functions.
• Experience with thought leadership, events, or market-facing programmes.
• Excellent communication, facilitation, and presentation skills, with the ability to engage credibly with senior stakeholders.
• Strong commercial judgement and a collaborative approach to working with delivery teams.
• Experience with Salesforce or similar CRM platforms preferred.

Responsibilities

• New Engagement Development: Build a pipeline of Knowledge & Research Services engagements and lead discovery conversations.
• Shape client needs into practical engagement approaches and align with delivery experts.
• Develop scope, assumptions, and resourcing for proposals and Statements of Work; contribute to pricing models.
• Maintain high-quality proposal and scoping materials; track opportunities and forecast pipeline.

Skills

Client relationships

Business development

Proposal scoping

Market research

Thought leadership

Delivery coordination

CRM (Salesforce)

Education

Bachelor’s degree

MLIS/JD preferred

Tools

Salesforce

Job description

Remote, United States; UK - Remote

Harbor is seeking a Director, Client Engagement & Market Development (Knowledge and Research Services) to help grow our Knowledge & Research Services practice by creating and shaping new client engagements. This role builds relationships across the legal market, turns client needs into well-scoped engagements, and stays connected through delivery so that each engagement is set up to succeed. The Director will also oversee our market-facing programs, including BLISS and LINKS, and lead the practice’s thought leadership.

This role works closely with Harbor’s Client Engagement team and partners with Knowledge & Research Services delivery leaders from first conversation through to successful completion.

This is a fully remote role that can be worked from anywhere in the United States, United Kingdom, or Canada, with an expectation of approximately 20-30% travel.

Responsibilities:

New Engagement Development

• Build a pipeline of new Knowledge & Research Services engagements through market relationships, existing clients, and referrals
• Lead discovery conversations to understand client priorities, challenges, and desired outcomes
• Shape client needs into practical engagement approaches, bringing in subject matter and delivery experts as needed
• Partner with Client Engagement on opportunities and identify ways to extend existing client relationships
• Develop scope, assumptions, and resourcing for proposals and Statements of Work in partnership with delivery leaders
• Contribute to pricing and commercial models that support margin objectives
• Maintain consistent, high-quality proposal and scoping materials
• Track opportunities and contribute to pipeline reviews and forecasting

Interim Research

• Own growth, performance, and P&L for Interim Research services
• Oversee delivery quality and placement success across engagements
• Define strategy for improving utilization, margins, and scalability
• Position Interim Research as a strategic entry point for broader services

Delivery Alignment

• Lead the handover from engagement development to delivery, making sure scope, assumptions, and client expectations are clearly understood
• Stay connected to engagements through delivery to support client communication and resolve scope questions
• Identify follow-on opportunities as engagements progress
• Apply lessons learned from delivery to improve future scoping and positioning

BLISS, LINKS & Thought Leadership

• Oversee the planning and delivery of BLISS and LINKS
• Use insights from BLISS and LINKS to inform the practice’s point of view and open new client conversations
• Lead the Knowledge & Research Services thought leadership agenda, including content, presentations, and webinars
• Partner with Marketing to align messaging with our service offerings
• Build relationships with library, research, knowledge, and innovation leaders across the legal market
• Represent Harbor at industry events, client meetings, and roundtables
• Bring market trends and emerging client needs back into service development
• Help Harbor colleagues understand our offerings and recognize opportunities for Knowledge & Research Services

Qualifications:

• Bachelor’s degree required. Master’s degree in Library and Information Science (MLIS), JD, or other relevant advanced degree preferred
• Significant experience in knowledge, research, or information services within a law firm, professional services, or consulting environment
• Proven experience developing client relationships and shaping new engagements, ideally in advisory or managed services
• Experience developing proposals, Statements of Work, and scoping or pricing inputs
• Strong understanding of the priorities of law firm library, research, and knowledge functions
• Experience with thought leadership, events, or market-facing programmes
• Excellent communication, facilitation, and presentation skills, with the ability to engage credibly with senior stakeholders
• Strong commercial judgement and a collaborative approach to working with delivery teams
• Experience with Salesforce or similar CRM platforms preferred
• Reliable internet connection for virtual working

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Harbor’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.