Senior Manager, Research and Technology Enablement

Harbor; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Harbor seeks a Senior Manager, Research & Technology Enablement to guide AI adoption within law firm libraries and research teams. This client‑facing role bridges vendor capabilities and client needs, shaping AI‑enabled research workflows that lawyers can rely on.

You will lead discovery, design workflows, and drive adoption across engagements. You will also train teams, manage vendor relationships, and translate updates into practical guidance for clients and Harbor teams.

Qualifications

• Master’s degree in Library and Information Science (MLIS), JD, or other relevant advanced degree preferred.
• Significant experience in legal research, knowledge management, or information services within a law firm, professional services, or corporate legal environment.
• Hands-on experience with generative AI legal tools such as Harvey, Legora, CoCounsel, Lexis+ AI, or Westlaw AI‑Assisted Research, including designing or testing AI‑enabled workflows.
• Deep familiarity with legal and business research platforms such as Westlaw, LexisNexis, and Bloomberg Law.
• Proven experience in a client‑facing advisory, consulting, or service delivery role, with confidence to engage partners and innovation leaders.
• Experience working with vendors on product implementation, feedback, or partnership programmes.
• Strong track record designing and delivering training and driving adoption of new technology.

Responsibilities

• Act as a trusted advisor to library and research department leaders on AI adoption, readiness, and responsible use.
• Lead discovery with clients, including stakeholder interviews and workflow mapping, to identify and prioritize research use cases where AI will have impact.
• Design AI-enabled research workflows and agents, pairing each use case with the right tool in the client’s AI toolkit.
• Build in verification and human review steps so AI-assisted research meets professional and risk standards.
• Coordinate testing with client users, gather feedback, and refine workflows before wider rollout.
• Lead client presentations, demos, and workshops, and support proposal and scoping conversations for new enablement work.
• Develop deep knowledge of vendor AI offerings such as generative AI assistants, agents, and workflow tools.
• Represent Harbor at vendor briefings, partner programmes, and industry events.

Skills

Client advisory

AI enablement

Discovery leadership

Workflow design

Vendor relationships

Presentations & workshops

AI tools knowledge

Communication

Project management

Education

MLIS/JD or related advanced degree

Tools

Harvey

Legora

CoCounsel

Lexis+ AI

Westlaw AI‑Assisted Research

Westlaw

LexisNexis

Bloomberg Law

Job description

Senior Manager, Research and Technology Enablement

Remote, United States; UK - Remote

Harbor is seeking a Senior Manager, Research & Technology Enablement to help law firm library and research departments get real value from AI. This is a client-facing advisory role. You will work alongside research leaders, librarians, and practice teams to understand how they work today, identify where AI can make a meaningful difference, and help them design, test, and adopt AI-enabled research workflows that their lawyers can trust.

A big part of the role is working with legal technology and content vendors on their AI offerings. You will get to know their products in depth, keep on top of what is changing, and act as a practical bridge between vendor capability and what clients actually need. You will also help build AI fluency within Harbor’s own research and intelligence teams so we can bring that expertise to every client we support.

This is a fully remote role that can be worked from anywhere in the United States, United Kingdom, or Canada. Some travel to client sites and industry events may be required.

Responsibilities:

Client AI Enablement

• Act as a trusted advisor to library and research department leaders on AI adoption, readiness, and responsible use
• Lead discovery with clients, including stakeholder interviews and workflow mapping, to identify and prioritize the research use cases where AI will have the most impact
• Design AI-enabled research workflows and agents, pairing each use case with the right tool in the client’s existing AI toolkit
• Build in clear verification and human review steps so AI-assisted research meets professional and risk standards
• Coordinate testing with client users, gather feedback, and refine workflows before wider rollout
• Lead client presentations, demos, and workshops, and support proposal and scoping conversations for new enablement work
• Build strong working relationships with legal research and AI vendors, including product, engineering, and client success teams
• Develop deep, hands‑on knowledge of vendor AI offerings such as generative AI research assistants, agents, and workflow tools
• Work with vendors on behalf of clients to clarify roles in workflow build, raise product gaps, and influence roadmap fixes
• Track and translate vendor product updates into clear, practical guidance for clients and internal teams
• Represent Harbor at vendor briefings, partner programmes, and industry events

Training, Adoption & Post-Launch Support

• Develop and deliver AI training for research teams and lawyers, including live sessions, quick‑start guides, how‑to videos, and office hours
• Create repeatable launch playbooks that help clients roll out new AI platforms with confidence
• Provide ongoing support after go‑live, filling the gap that vendors often leave after initial rollout training
• Help clients measure adoption and value so they can show the return on their AI investments

Building Harbor’s AI Capability

• Lead AI and platform training for Harbor’s research and intelligence teams, from foundational skills to advanced use
• Develop internal guidance on the responsible use of AI tools in client work
• Capture what we learn from client engagements and turn it into reusable methods, templates, and service offerings
• Contribute to Harbor thought leadership on AI and the evolving role of research and knowledge teams

Qualifications:

• Master’s degree in Library and Information Science (MLIS), JD, or other relevant advanced degree preferred
• Significant experience in legal research, knowledge management, or information services within a law firm, professional services, or corporate legal environment
• Hands‑on experience with generative AI legal tools such as Harvey, Legora, CoCounsel, Lexis+ AI, or Westlaw AI‑Assisted Research, including designing or testing AI‑enabled workflows
• Deep familiarity with legal and business research platforms such as Westlaw, LexisNexis, and Bloomberg Law
• Proven experience in a client‑facing advisory, consulting, or service delivery role, with the confidence to engage partners, department heads, and innovation leaders
• Experience working with vendors on product implementation, feedback, or partnership programmes
• Strong track record designing and delivering training and driving adoption of new technology
• Ability to map processes and translate how people work into clear, practical workflow designs
• Excellent communication and presentation skills, with the ability to explain complex technology in plain language
• Strong project management skills and comfort managing multiple client engagements at once

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Harbor’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.