Director, Claims and Loss Prevention

Forward Air Corp.; Groveport (OH); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement savings plan with 1:

Job summary

Forward Air Corp. is seeking a Director, Claims and Loss Prevention to lead enterprise claims management and loss prevention across a multimodal network. You will own the claims lifecycle, drive reductions in frequency/severity, and partner with Operations, Legal, Risk and Insurance to ensure defensible decisions.

You will guide geographically dispersed, on‑site teams, embed preventive controls, and translate data into actionable prevention strategies while reporting to executives.

Qualifications

• Bachelor’s degree required in Business, Supply Chain, Risk Management, or related field.
• Professional designations such as CPCU, ARM are a plus.

Responsibilities

• Own end‑to‑end claims lifecycle across LTL, brokerage, and multimodal ops.
• Establish and enforce consistent claims handling standards and escalation.
• Reduce claims frequency and severity through governance and alignment.
• Ensure defensible decisions with liability, insurance, and Carmack rules.
• Partner with Legal and Risk on high‑exposure claims and litigation.
• Translate claims data to targeted loss prevention initiatives.
• Identify systemic risks in lanes, hubs, and commodity exposure.
• Lead HVHR governance and enhanced handling controls.
• Embed preventive controls from pickup to delivery.
• Coach remote teams and build bench strength; set KPIs.
• Own analytics, dashboards, and executive reporting.
• Present ROI‑based recommendations to leadership.
• Maintain SOPs, audits, and corrective actions; handle other duties.

Education

Bachelor’s degree in Business, Supply Chain, Risk Management, or a related field

Tools

Microsoft O365

Web conferencing tools

Job description

• Locations 6700 Port Road, Groveport, OH, 43125, US 954 W Washington Blvd, Chicago, IL, 60607, US 255 Wille Rd, Des Plaines, IL, 60018, US 250 Wille Road, Des Plaines, IL, 60018, US


• Job Category Corporate: Leadership


• Job Category Logistics and Transportation


• Job Function Quality Assurance and Claims

Job Description

The Director, Claims and Loss Prevention provides strategic leadership and enterprise accountability for the company’s claims management and loss prevention functions across a distributed multimodal transportation network. They own the financial performance, operational effectiveness, and governance of end‑to‑end claims activity while embedding a culture of prevention across the organization. They lead geographically dispersed, remote teams responsible for claims intake, investigation, settlement, recovery, and risk mitigation. Partnering closely with Operations, Sales, Legal, Risk, Insurance, and Quality, they reduce loss exposure and improves claim outcomes through disciplined execution and data‑driven insight. They translate claims data into actionable prevention strategies that materially reduce frequency, severity, and total cost of loss.

Responsibilities

• Own the end‑to‑end claims lifecycle across LTL, brokerage, and multimodal operations, including intake, investigation, defense, settlement, and recovery.


• Establish and enforce consistent claims handling standards, settlement authority, escalation protocols, and documentation practices.


• Drive reductions in claims frequency, severity, and total paid claims through disciplined financial governance and operational alignment.


• Ensure defensible claim decisions aligned with contractual liability, insurance coverage, Carmack Amendment requirements, and company Terms & Conditions.


• Partner with Legal and Risk on high‑exposure claims, litigation matters, and complex liability determinations.


• Convert claims data into targeted loss prevention initiatives addressing root‑cause risk drivers across the network.


• Identify and mitigate systemic risks including lane pairings, rehandle frequency, hub congestion, terminal performance, and commodity exposure.


• Define and enforce commodity‑specific handling, packaging, and acceptance standards.


• Lead High‑Value / High‑Risk (HVHR) governance, escalation thresholds, and enhanced handling controls.


• Embed preventive controls at pickup, terminal handling, linehaul, and delivery.


• Lead, coach, and develop geographically dispersed, remote teams; establish clear expectations, KPIs, and accountability.


• Build bench strength through succession planning, professional development, and consistent performance management.


• Own claims and loss prevention analytics, dashboards, executive reporting, and financial leakage analysis.


• Present concise, actionable insights and ROI‑based recommendations to executive leadership.


• Own claims and loss prevention SOPs, audits, and corrective action follow‑up to ensure enterprise‑wide compliance.


• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: Bachelor’s degree in Business, Supply Chain, Risk Management, or a related field from an accredited college or university required.


• Certification/Licensure: None required; professional designations such as CPCU, ARM, or similar are a plus.


• Experience: 8+ years’ progressive experience in Claims, Loss Prevention, Risk, or Transportation Operations.


• Leadership: 5+ years of experience leading remote or multi‑location teams.


• Strong working knowledge of LTL transportation, carrier liability, and claims defense principles.


• Proven ability to partner cross‑functionally with Operations, Sales, Legal, Insurance, and executive leadership.


• Data‑driven, financially disciplined decision‑maker with experience translating analytics into prevention strategy.


• Demonstrated discretion and confidentiality in handling and protecting sensitive information.


• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).


• Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.

#LI-Onsite #LI-DR1

WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.


• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).


• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.


• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.


• Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.

ADDITIONAL INFORMATION

• Agencies: The Company does not accept unsolicited outreach from third parties. Absent an agreement signed by internal Talent Acquisition and Procurement, and a documented request from Talent Acquisition to submit candidates for a specified requisition, we will not approve payments to any third party.


• Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.


• Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.


• Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.


• Recruitment Fraud: We will only contact you from @forwardair.com or @omnilogistics.com emails (system messages may come from @workflow.email.us-phoenix-1.ocs.oraclecloud.com). If reached via Indeed or LinkedIn, verify recruiters by reviewing their LinkedIn profiles. We will never request sensitive personal information outside secure systems, nor ask for purchases. Report suspected scams to the Federal Trade Commission and your state Attorney General .