Director, Chamber of Commerce

One Louisville; Louisville (KY); On-site; USD 90,000 - 135,000; Full time

Job summary

One Louisville seeks a Director of Investor Services to lead investor recruitment and retention, manage the BRE program, and maintain an up‑to‑date CRM. The role works with the VP on the Ambassador Program and other chamber initiatives to drive a high‑quality member experience.

Responsibilities include identifying trends, renewing portfolio investments, and creating ROI through deeper engagement while serving as the primary contact for investors and prospects.

Qualifications

• HS diploma plus some post-secondary education in business or sales
• 3+ years in sales or account management
• Exceptional communication with top-level executives
• Ability to manage multiple priorities in a fast-paced environment
• CRM experience and proficiency with standard office software
• Valid driver's license

Responsibilities

• Manage the CRM system to ensure information is up to date.
• Oversee the BRE program to run smoothly and identify improvement opportunities.
• Assist VP in the Ambassador Program and other chamber initiatives.
• Identify trends and opportunities for the business community.
• Renew investor businesses through regular contact and portfolio management.
• Seek deeper engagement opportunities to maximize investor ROI.
• Prospect for new investors with a proactive outreach and follow-up strategy.
• Demonstrate knowledge of One Louisville products and connect businesses to resources.

Skills

CRM proficiency

Account management

Strategic sales

Executive communication

Multitasking

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM platforms

MS Office

Job description

The Director leads the execution of the Chamber’s initiatives by managing the business, retention, and expansion (BRE) program – identifying trends and opportunities for the team to tap into, as well as managing the CRM system to make sure it is up to date. Additionally, the Director will help the VP with the Ambassador Program and other chamber initiatives. The Director ensures operational excellence, and works towards a high-quality membership experience.

Under minimal supervision, the Director of Investor Services is responsible for recruiting and retaining investors for One Louisville by developing targeted outreach strategies and clearly communicating One Louisville's vision and growth opportunities. This role serves as the primary point of contact for both current investors and prospects.

ESSENTIAL DUTIES

• Manage the CRM system to ensure information is up to date.
• Manage the BRE program to ensure it is running smoothly and look for opportunities to improve it.
• Assist Vice President in the Ambassador Program and other Chamber Initiatives.
• Identify trends and opportunities for the business community.
• Renew existing investor businesses by keeping in regular contact with businesses in the portfolio.
• Seek out deeper engagement opportunities within the business and optimize investor benefits to create tangible ROI.
• Prospect for new investors by actively maintaining a prospect list, scheduling meetings, conducting timely follow-up, and employing meaningful engagement strategies.
• Demonstrate in-depth knowledge of One Louisville products and services and connect businesses to One Louisville resources, including investor lists, economic development tools, hiring and workforce development opportunities, and advocacy resources.

RECOMMENDED QUALIFICATIONS

• Education: High school diploma and some post‑secondary education in business or sales required; bachelor's degree preferred.
• Experience: Three (3) or more years of experience in a sales or account management position. A combination of education and experience may be substituted when proficiency is demonstrated.
• Exceptional communication skills and ability to work with top‑level executives.
• Ability to manage multiple priorities in a fast paced environment.
• Ability to maintain composure and consistently provide excellent customer service.
• Experience with CRM platforms; proficiency in standard office software required.

Certifications: Valid driver's license required.