Director, Centralized Award Setup & Services

University of Washington; Seattle (WA); Vor Ort; USD 126.000 - 144.000; Vollzeit

Zusammenfassung

University of Washington in Seattle seeks an Assistant Director to lead the centralized award setup and modification services within the Research Administration Collaborative (RAC). You will report to the Executive Director and oversee operational performance, standard-setting, and accountable service delivery across participating units.

The role emphasizes staff leadership, process improvements, and collaboration with RAC, OSP, and academic partners to streamline workflows, reduce

Qualifikationen

• Bachelor's degree in business administration, public administration, finance, research administration, higher education administration, or related field; or equivalent combination of education and relevant experience.
• Five years of experience with business administration, finance, research administration, higher education administration.

Aufgaben

• Direct day-to-day service operations, including workload management, prioritization, resource allocation, and service delivery.
• Establish and maintain operating procedures, service standards, quality controls, and escalation practices.
• Monitor service performance and address operational issues, risks, bottlenecks, and emerging priorities.
• Ensure services are delivered in accordance with University requirements, institutional controls, and established operating practices.
• Foster a culture of accountability, responsiveness, accuracy, transparency, and customer service.
• Recruit, supervise, coach, and develop staff responsible for award setup and modification services.
• Establish performance expectations and provide ongoing feedback, evaluation, and performance management.
• Develop workforce capabilities through onboarding, training, cross-training, and professional development.
• Assess staffing needs and allocate resources to meet service demands and evolving operational requirements.
• Promote a collaborative, inclusive, and continuous-improvement-oriented team culture.
• Lead implementation of redesigned workflows, procedures, controls, and operating standards.
• Partner with RAC colleagues and stakeholders to reduce administrative burden, streamline processes, and improve service outcomes.
• Develop and maintain operational documentation, decision frameworks, and quality‑assurance practices.
• Identify recurring process issues and implement corrective actions to improve efficiency, quality, and consistency.
• Support evaluation and adoption of technology, automation, and decision‑support solutions.
• Establish and monitor key performance indicators, service levels, productivity measures, and quality metrics.
• Use operational data to identify trends, risks, capacity needs, and improvement opportunities.
• Provide leadership with regular assessments of service performance, operational risks, and improvement priorities.
• Partner with OSP, GCA, academic units, and other stakeholders to resolve cross‑functional issues and improve service delivery.
• Communicate operational expectations, process changes, and performance outcomes to stakeholders.
• Evaluate service effectiveness, capacity, scalability, and operational readiness.
• Develop operational plans supporting expansion of centralized services to additional units and service areas.
• Support onboarding and transition activities for participating units.
• Recommend staffing, workflow, process, and technology investments needed to support future growth.
• Contribute to RAC planning, pilot evaluation, governance activities, and broader operational excellence initiatives.

Kenntnisse

Analytical skills

Communication skills

Relationship management

Performance management

Policy interpretation

Ausbildung

Bachelor's degree in business administration/related field

Tools

Workflow technologies

Case-management systems

AI-enabled tools

Jobbeschreibung

University of Washington in Seattle seeks an Assistant Director to lead the centralized award setup and modification services within the Research Administration Collaborative (RAC). You will report to the Executive Director and oversee operational performance, standard-setting, and accountable service delivery across participating units.

The role emphasizes staff leadership, process improvements, and collaboration with RAC, OSP, and academic partners to streamline workflows, reduce