Director, Central Intake

Guidelight; United States; Remote; USD 100,000 - 125,000; Full time

Job summary

An innovative behavioral healthcare company is seeking a Director of Central Intake to lead the development of a new intake function. This pivotal role involves strategic planning, team management, and operational oversight to ensure a seamless intake experience for clients. The ideal candidate will have extensive experience in healthcare intake processes, strong leadership skills, and a passion for improving client care. Join a forward-thinking organization dedicated to transforming mental health services and making a lasting impact in the community. If you are ready to take on this exciting challenge and shape the future of behavioral health, we want to hear from you!

Qualifications

• 5+ years in healthcare intake and admissions functions.
• Experience in building and managing centralized teams.

Responsibilities

• Develop and implement a centralized intake process for client evaluations.
• Recruit and manage a team of intake associates and therapists.

Skills

Team Leadership

Project Management

Communication Skills

Data Analysis

Education

Master's Degree in Healthcare or related field

Tools

Microsoft Office

EMR Systems (Kipu)

CCaaS Platforms

Job description

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!

Description:

Title: Director, Central Intake
Reports to: Vice President, Operations
Department/Location: Remote
FLSA Status: Exempt

Guidelight Health provides insurance-based intermediate levels of care that are structured, transformative, personalized, and accessible. Guidelight is an Equal Opportunity Employer. We are passionate about fostering an environment where everyone, irrespective of their race, gender, sexual orientation, or background, feels valued and included.

Summary:

The Director of Central Intake, reporting to the Vice President of Operations, will be responsible for developing, implementing, and optimizing our new intake function. This leader will be responsible for building the structure of the centralized intake vertical and our clinical evaluation, recruiting and managing a team, and ensuring a seamless, high-quality intake experience for prospective clients. This role will play a pivotal role in ensuring Guidelight’s clients have an efficient intake process and seamlessly transition to care at a local Guidelight clinic. The role combines strategic planning, team leadership, and operational oversight to support Guidelight Health’s growth and commitment to excellence.

Responsibilities:

• Strategy and Structure Development:
  • Design and implement a centralized intake process to streamline client evaluations and improve efficiency.
  • Collaborate with clinical and operational leadership to align the intake process with Guidelight Health’s strategic goals and clinical standards.
• Team Building and Management:
  • Recruit, onboard, and manage a high-performing team of intake associates and master’s level therapists.
  • Develop and implement training programs to ensure staff are equipped to provide exceptional client service and meet compliance standards.
• Quality Assurance and Process Optimization:
  • Establish and maintain a robust Quality Assurance (QA) program to monitor and improve intake processes and client outcomes.
  • Develop key performance indicators (KPIs) and regularly analyze data to identify opportunities for improvement.
  • Ensure adherence to all regulatory and ethical standards in client evaluations and intake procedures.
  • Partner with clinic teams to establish and maintain workflows that ensure client transitions to their home clinic are seamless.
• Operational Oversight:
  • Oversee the day-to-day operations of the centralized intake team, ensuring efficiency, accuracy, and a client-centered approach.
  • Partner with technology and operations teams to implement systems that support intake processes and data tracking.
  • Act as a point of escalation for complex intake cases or client concerns.

Qualifications:

• 5+ years of experience operating and scaling intake and admissions functions, or a related area within healthcare.
• Extensive experience building and managing centralized teams, including hiring, training, and performance management.
• Proficiency with Microsoft Office, EMR systems, ideally Kipu, and CCaaS platforms.
• Strong project management skills with a track record of implementing new systems or processes.
• Knowledge of behavioral health services, including PHP and IOP, and familiarity with clinical assessment protocols are a plus.
• Exceptional communication and interpersonal skills, with a client-focused mindset.
• Proficiency in using data to drive decisions and improve processes.
• A winning mentality!