Director, Catering- MIM

Guest Services, Inc.; Phoenix (AZ); On-site; USD 72,000 - 78,000; Full time

Job summary

An established industry player seeks a dynamic Catering Director to oversee day-to-day operations and ensure client satisfaction. This role involves managing catered events, client relations, and staff supervision. The ideal candidate will have a strong background in catering management, sales expertise, and exceptional customer service skills. Join a forward-thinking company that values diversity and inclusion, and play a key role in enhancing guest experiences while driving sales success. If you're passionate about hospitality and ready to make an impact, this opportunity is perfect for you.

Qualifications

• 3-4 years of experience in catering and food management.
• Familiarity with sales and marketing tools is essential.

Responsibilities

• Coordinate all aspects of catered events from booking to execution.
• Meet with clients to discuss event details and tour the venue.

Skills

Catering Management

Client Relations

Sales Expertise

Event Planning

Customer Service

Problem-Solving

Attention to Detail

Health and Safety Regulations

Education

High School Diploma/G.E.D.

Associate's Degree in Business Management or Event Planning

Tools

Caterease

Microsoft Office

Job description

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Job Summary

The Catering Director is responsible for supervising the day-to-day operations of the account to meet the customers' contract expectations. This position involves supporting operational activities at MIM and stepping in during the absence of the General Manager and Assistant Manager. The candidate should have familiarity with catering practices, approximately 3-4 years of client-facing experience in the events sector, sales expertise, and the ability to manage multiple tasks including site visits, sales, events, and contracts. Experience beyond this establishment in hotels, tourism, or convention centers is preferred to effectively engage clients and boost sales.

Compensation

The salary range is $72,000 to $78,000 annually, contingent on experience, plus a performance-based bonus and commission based on sales outcomes.

Essential Functions

1. Coordinate all aspects of catered events from booking to execution, including client solicitation, menu planning, scheduling, contract pricing, supervising production, staffing, customer service, and billing.
2. Meet with clients to discuss event details, tour the venue, and highlight features and services.
3. Act as a liaison between clients and management, communicating all event needs to relevant departments.
4. Hire, train, and supervise catering staff and line personnel to ensure efficient and friendly service.
5. Maintain accurate records for all catered events.
6. Ensure positive guest relations, resolving complaints efficiently.
7. Report safety issues promptly to management.

Skills and Knowledge Requirements

• High School Diploma/G.E.D. required; Associate's degree in business management, event planning, or related field preferred.
• 3-4 years of experience in Catering/Banquets and Food & Beverage Management; experience in hotels, tourism, or convention centers is a plus.
• Caterease experience required; initial setup skills are a bonus.
• Strong attention to detail and presentation skills.
• Familiarity with sales and marketing tools.
• Knowledge of health and safety regulations.
• Excellent customer service and problem-solving skills.
• Proficiency in Microsoft Office and related applications.
• Organizational skills to perform under deadlines with attention to detail.

Physical and Mental Requirements

• Ability to move frequently within the venue, lift up to 50 lbs., and stand for long periods.
• Ability to travel within the Phoenix region.
• Ability to climb stairs and withstand temperature extremes.
• Effective communication skills in English.
• Physical presence at the job site is essential.

Equipment Used

• Standard office equipment including computer, fax, scanner, telephone.

Founded in 1917, Guest Services is a premier hospitality management company and National Park Service concessionaire, providing services across various sites including hotels, resorts, parks, and more.

Guest Services is an Equal Opportunity Employer and values diversity, equity, and inclusion in the workplace.