Director, Capture Services, Matterport

CoStar Realty Information, Inc.; Arlington (VA); On-site; USD 138,000 - 232,000; Full time

Benefits offered by this job

Healthcare coverage

Life and disability insurance

401(K) with match

Employee stock purchase plan

Tuition reimbursement

On-site fitness center

Job summary

CoStar Group, in Arlington, VA, seeks a Senior Director for Matterport Capture Services to lead end-to-end strategy, operations, and financial performance, driving market adoption and a globally scaled, high-quality service offering.

This role requires cross-functional leadership across Product, Engineering, Sales, and Marketing, with a focus on teamwork, risk management, and customer experience to accelerate digital twin creation for clients worldwide.

Qualifications

• 8+ years of progressive leadership experience in service delivery or operations.
• Experience owning and operating a $15M P&L with revenue growth and margins.
• Proven track record scaling service operations and driving growth.
• Strong strategic thinking and translating vision into actionable plans.
• Experience with vendor management, logistics, and supply chain best practices.
• Excellent cross-functional leadership and stakeholder influence.
• Results-oriented with accountability and customer focus.
• High emotional intelligence and team development.

Responsibilities

• Define and execute global strategy for Capture Services and growth initiatives.
• Oversee service delivery infrastructure, vendor management, QA, and integration.
• Manage budget, forecasting, and resource allocation for financial targets.
• Collaborate with Product, Engineering, Sales, and Marketing to align offerings.
• Lead and mentor a global team and foster a culture of continuous improvement.
• Establish metrics to monitor customer satisfaction and service quality.
• Manage operational risks and regulatory compliance.

Skills

Leadership

P&L ownership

Cross-functional collaboration

Strategic planning

Vendor management

Communication

Operational discipline

People development

Education

Bachelor’s degree

MBA (preferred)

Job description

US-VA Arlington

Full time

R38588

Director, Capture Services, Matterport

Job Description

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces, and 3D digital twin technology. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

About Matterport:

Matterport, a CoStar Group brand, the global leader in 3D digital twin technology, spatial data, and AI-driven solutions for the built world. Our platform transforms the way commercial real estate professionals’ market, manage, and reimagine properties by delivering immersive, data-rich digital experiences. Millions of buildings in more than 170 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing.

About the Role:

The Senior Director of Matterport Capture Services will be responsible for the end-to-end strategic planning, operational execution, and financial performance of Matterport’s Capture Services offering. This role requires a leader who can drive market adoption, maintain and optimize a globally scaled operation, ensure high-quality customer experience, and lead a multi-disciplinary team. The ideal candidate will bridge the gap between technology and service operations, ultimately accelerating the creation of digital twins for Matterport customers worldwide.

This position is located in Arlington, VA and in office Monday through Friday.

Responsibilities:

Strategy and Growth : Define and execute the global strategy for Capture Services, identifying new markets, service tiers, and partnership opportunities to drive significant revenue growth and profitability.

Operational Excellence : Oversee the service delivery infrastructure, including vendor management, quality assurance, and technology integration, to ensure efficient, high-quality, and scalable operations.

P&L Management : Hold profit and loss (P&L) responsibility for the Capture Services business unit, including budgeting, forecasting, and resource allocation to meet financial targets.

Cross-Functional Leadership : Collaborate closely with Product, Engineering, Sales, and Marketing teams to align service offerings and Matterport’s core platform, customer needs, and market feedback.

Team Leadership : Lead and mentor a high-performing global team, fostering a culture of accountability, continuous improvement, and customer obsession.

Customer Experience : Establish metrics and processes to monitor and enhance customer satisfaction, ensuring Capture Services is a seamless, professional, and reliable experience.

Risk and Compliance : Manage operational risks, ensure compliance with relevant regulations, and implement best practices for secure and reliable service delivery.

Qualifications :

• 8+ years of progressive leadership experience in a service delivery, operations, or professional services role, preferably within a technology, SaaS, or digital mapping/3D industry.

• Demonstrated experience owning and operating a $15M P&L, including revenue growth, cost management, and margin delivery.

• Proven track record of scaling service operations and driving business growth through strategic initiatives.

• Exceptional strategic thinking with the ability to translate high-level vision into tactical, executable plans.

• Strong operational discipline and an understanding of logistics, vendor management, and supply chain best practices.

• Excellent cross-functional leadership and communication skills, with the ability to influence and align stakeholders across all levels of the organization.

• A results-oriented accountable mindset with a passion for building and scaling businesses.

• High emotional intelligence, with the ability to motivate and develop a diverse team.

• Comfortable operating in a fast-paced, high-growth environment with a bias for action and continuous improvement.

• Excited by partnering with cross-functional teams to drive success in Capture Services and the broader Matterport business

• Bachelor’s degree required from an accredited, not-for-profit University or College.

• A track record of commitment to prior employers.

Preferred Skills and Qualifications:

• MBA or equivalent advanced degree.

• Deep understanding of the Matterport platform or similar 3D capture, photogrammetry, or spatial data technologies

WHAT’S IN IT FOR YOU?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, and tuition reimbursement.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug

• Life, legal, and supplementary insurance

• Virtual and in person mental health counseling services for individuals and family

• Commuter and parking benefits

• 401(K) retirement plan with matching contributions

• Employee stock purchase plan

• Paid time off

• Tuition reimbursement

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes

• Access to CoStar Group’s Employee Resource Groups

• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

The final salary or hourly rate offered for this role will fall within the range set forth below based on a variety of factors, including but not limited to, geographic location, skills, and competencies.

Base Compensation: $138,000.00 - $232,000.00 Annually

#LI-NH1

#Matterport

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar Group is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by sending an email to [e-mail] .