Director Business Transformation (Special Projects)

AEP Service Corporation; New Albany (IN); On-site; USD 160,000 - 209,000; Full time

Benefits offered by this job

Base salary

Annual bonus

Long-term incentive

401K match

AEP Pension

Comprehensive benefits

Job summary

AEP Service Corporation in the United States is seeking a Director of Business Transformation to lead strategic initiatives within the Transmission organization. You will partner with leaders to identify high-impact opportunities, drive process improvements, and establish KPIs to measure success across projects.

Responsibilities include guiding change management, coaching teams, and engaging stakeholders to align with regulatory and industry best practices.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, IT, Industrial Engineering, Operations Management, or related field
• MBA or advanced degree preferred
• Strong strategic thinking and leadership capabilities
• Excellent communication, facilitation, and stakeholder management skills

Responsibilities

• Lead the design and execution of transformation strategies aligned with the Transmission CoE vision
• Oversee end-to-end process improvement initiatives, using Lean, Six Sigma, and Agile practices
• Develop and monitor KPIs; use data analytics to guide decisions and track improvements
• Lead change management efforts with communication and training plans
• Build and mentor a high-performing transformation team
• Collaborate with stakeholders and facilitate leadership workshops and progress reviews

Job description

Job Posting End Date 10-19-2026 Please note the job posting will close on the day before the posting end date.

Job Summary

The Director, Business Transformation is a strategic leadership role involved in driving transformation initiatives within the Transmission organization. Reporting to the VP, Transmission Center of Excellence, this role will lead cross-functional efforts to identify process improvement opportunities, establish key performance indicators, implement innovative solutions, and enhance organizational effectiveness. The Director will serve as a key change agent, aligning transformation efforts with organizational goals, regulatory requirements, and industry best practices. Leads continuous improvement cohorts and coaches participants in development of capabilities and execution of improvement initiatives. Maintains continuous improvement community of practice. Leads special projects within Transmission at the direction of Transmission President or VP, Business Transformation.

Job Description

What You'll Do

• Strategic Transformation Leadership: Lead the design and execution of transformation strategies aligned with the Transmission CoE vision. Partner with Transmission leaders to identify and prioritize high-impact transformation opportunities.
• Process Optimization & Innovation: Oversee end-to-end process improvement initiatives across transmission operations. Introduce and scale innovative methodologies, including Lean, Six Sigma, and Agile practices.
• Performance Management: Develop and monitor KPIs to measure transformation success and ensure alignment with strategic goals. Utilize data analytics to inform decision-making and track performance improvements.
• Change Management: Lead change management efforts to ensure successful adoption of new processes and technologies. Develop communication and training plans to support transformation initiatives.
• Team & Capability Development: Build and lead a high-performing transformation team. Coach and mentor staff and stakeholders on continuous improvement tools and techniques.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to ensure alignment and support for transformation efforts. Facilitate leadership workshops and progress report-outs to drive accountability and transparency.

What We're Looking For

• Education: Bachelor’s degree in Business Administration, Engineering, IT, Industrial Engineer, Operations Management, or related field. MBA or advanced degree preferred.
• Experience: Minimum of 8 years of experience in utility industry. Proven track record of engaging in cross-functional transformation efforts in the utility or related industry.
• Certifications: PMP, Lean, Six Sigma, or other transformation-related certifications preferred.
• Skills & Attributes: Strong strategic thinking and leadership capabilities. Excellent communication, facilitation, and stakeholder management skills. Ability to navigate ambiguity and drive results in a complex organizational environment. Innovative mindset with a commitment to continuous improvement.

Where You'll Work

• On-Site in AEP locations: New Albany, OH, Roanoke, VA, Corpus Christi, TX or Tulsa, OK

What You'll Get

• Base salary
• Annual bonus
• Long-term incentive
• 401K match
• AEP Pension
• Comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do!

At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! #LI-ONSITE #AEPCareer

Compensation Data

• Compensation Grade: SP20-011
• Compensation Range: $160,434.00 - $208,565.50

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It's an exciting time in the energy industry. Are you ready to be part of it? We're looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.