Business Process Analyst Lead

AEP Service Corporation; New Albany (IN); On-site; USD 116,000 - 151,000; Full time

Job summary

American Electric Power is seeking a Business Process Analyst Lead to drive analysis of enterprise process data, develop KPI metrics, and support value realization with leadership teams. The role will foster continuous process improvement across business units and partners, delivering actionable insights and strategic reporting.

The position requires a strong background in project management, business analytics, and proficient use of MS Office and Power BI tools.

Qualifications

• Bachelor’s degree in Project Management, Business Management, Business Process, Business or related field with 10 years of relevant experience.
• Associate’s degree with 12 years of relevant experience.
• High School Diploma or GED with 14 years of relevant experience.

Responsibilities

• Lead analysis and create insights leveraging enterprise process data and KPI development.
• Create presentations, reports, and process workflows for executive leadership.
• Define and monitor KPIs to evaluate process improvement effectiveness.

Skills

MS Office

Power Apps

PowerBI

Excel

Visio

Word

PowerPoint

Communication

Education

Bachelor's degree in project management, business management, business process, business or related field

Associate's degree in project management, business process, business or related field

High school diploma or GED

Tools

Power Apps

PowerBI

Excel

Visio

Word

PowerPoint

Job description

Job Summary

The Business Process Analyst Lead will play a lead role in performing analysis and providing insights and reporting leveraging process data from across AEP. This role will be engaged in subsequent process improvement and value realization measurement, including KPI / metric development and monitoring in collaboration with business partners.

Job Description

What You'll Do:

Lead analysis and create insights leveraging enterprise process data (add). Develop and measure subsequent KPIs in collaboration with the business unit to measuring ongoing value to AEP. Create presentations, reports, and process workflows for executive leadership. Participate in establishing a healthy culture of continuous process improvement within assigned organizations and across AEP as opportunities arise. Define and monitor Key Performance Indicators (KPIs) to evaluate process improvement effectiveness. Assess project risks and recommend mitigation strategies, leading initiatives to identify business process solutions.

What we're looking for:

Bachelor's Degree in Project Management, Business Management, Business Process, Business, or related field with 10 years of relevant experience (continuous improvement process activities, operations, project management, or business analytics). OR Associate's Degree in Project Management, Business Process, Business, or related field with 12 years of relevant experience (continuous improvement process activities, operations, project management, or business analytics). OR High School Diploma or GED with 14 years of relevant experience (continuous improvement process activities, operations, project management, or business analytics).

OTHER REQUIREMENTS:

• Proficiency in the MS Office suite (Power Apps, PowerBI, Excel, Visio, Word, and PowerPoint) is required. Strong communication skills (written and oral) with the ability to effectively engage with all levels of the organization, from subject matter experts to executives.
• Demonstrated commitment to the highest standards of ethical behavior and support for the Company's Corporate Compliance Policy.
• Travel and On-Call Assignment: Occasional travel (up to 10%) and on-call assignments are required for this position, necessitating flexibility in scheduling and availability.

Where You'll Work:

On-Site in New Albany, OH

What You'll Get:

Business Process Analyst Lead(SG-9)- $116,255-$151,132

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities.

If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

AMERICAN ELECTRIC POWER (On-Site) #LI-Onsite #AEPCareers

Compensation Grade: SP20-009

Compensation Range: $116,255.00 - $151,132.50

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law.

When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities.

We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce.

All while delivering the reliable service our customers expect.

It's an exciting time in the energy industry.

Are you ready to be part of it?

We're looking for team members to help create the grid of the future.

Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.