Director Business Transformation

Sedgwick Claims Management Services Ltd; Northern (KY); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k and matching

PTO

Disability insurance

Life insurance

Employee assistance

FSA/HSA

Voluntary benefits

Job summary

Sedgwick Claims Management Services Ltd is seeking a Director of Business Transformation to lead enterprise-wide programs, shape strategy, and deliver AI-enabled operating models that enhance growth, efficiency, and customer experience.

The role partners with senior leaders to translate priorities into executable roadmaps, establish governance, and realize benefits through data-driven decision-making. A master\'s degree and 10+ years of transformation leadership are preferred.

Qualifications

• Master's degree preferred; certifications related to business transformation and/or AI preferred.
• Ten (10+) years of experience leading large-scale business transformation initiatives or equivalent combination of education and experience required.
• Demonstrated ability to shape strategy, drive cross-functional programs, and deliver measurable benefits.

Responsibilities

• Leads enterprise or business unit–wide transformation programs aligned with strategic objectives.
• Shapes transformation strategy and translates priorities into executable roadmaps.
• Sponsors large-scale AI-enabled process redesign and technology enablement initiatives.
• Partners with VPs and executive leaders to align priorities, resources, and outcomes.
• Establishes enterprise-level governance, success metrics, and benefit realization frameworks.
• Drives data-driven decision-making and continuous improvement culture.
• Ensures transformation outcomes are embedded into operating models.
• Serves as a trusted advisor with executive presence and strategic insight.

Skills

Executive presence

Enterprise thinking

Change leadership

AI tooling

Data-driven

Analytical skills

Time management

Leadership

Written reports

Microsoft Office

Education

Master's degree

Tools

Microsoft Office

Job description

Director Business Transformation**PRIMARY PURPOSE OF THE ROLE:** The Business Transformation Director leads enterprise or business unit–wide transformation programs, shaping strategy and ensuring cross-functional alignment and execution. The Director owns transformation outcomes that materially impact growth, efficiency, and customer experience through AI-enabled operating models. **ESSENTIAL RESPONSIBILITIES MAY INCLUDE*** Leads enterprise or business unit–wide transformation programs aligned with strategic objectives.* Shapes transformation strategy and translates enterprise priorities into executable roadmaps.* Sponsors large-scale AI-enabled process redesign and technology enablement initiatives.* Partners with VPs and executive leaders to align priorities, resources, and outcomes.* Establishes enterprise-level governance, success metrics, and benefit realization frameworks.* Drives cultural adoption of data-driven decision-making and continuous improvement.* Ensures transformation outcomes are embedded into operating models.* Serves as a trusted advisor with executive presence and strategic insight. **SUPERVISORY RESPONSIBILITIES*** Provides support, guidance, leadership and motivation to promote maximum performance.* Administers company personnel policies in all areas and follows company staffing standards and training recommendations.* Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. **QUALIFICATIONS** Master's degree from an accredited college or university preferred. Certifications related to business transformation and/or AI preferred. Ten (10+) years of experience leading large-scale business transformation initiatives or equivalent combination of education and experience required. **Skills & Knowledge*** Executive presence, enterprise thinking, and strong change leadership skills* Demonstrated practice of leveraging AI tools to accelerate personal delivery* PC literate, including Microsoft Office products* Analytical and interpretive skills* Strong time management and organizational skills* Proven management/leadership skills* Ability to create and complete comprehensive, accurate and constructive written reports* Ability to work in a team environment* Ability to meet or exceed Performance Competencies WORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talking *As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $130,000 - $160,000. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.* Always accepting applications. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.