Director, AI-Enabled Business Transformation

Sedgwick Claims Management Services Ltd; Northern (KY); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k and matching

PTO

Disability insurance

Life insurance

Employee assistance

FSA/HSA

Voluntary benefits

Job summary

Sedgwick Claims Management Services Ltd is seeking a Director of Business Transformation to lead enterprise-wide programs, shape strategy, and deliver AI-enabled operating models that enhance growth, efficiency, and customer experience.

The role partners with senior leaders to translate priorities into executable roadmaps, establish governance, and realize benefits through data-driven decision-making. A master\'s degree and 10+ years of transformation leadership are preferred.

Qualifications

• Master's degree preferred; certifications related to business transformation and/or AI preferred.
• Ten (10+) years of experience leading large-scale business transformation initiatives or equivalent combination of education and experience required.
• Demonstrated ability to shape strategy, drive cross-functional programs, and deliver measurable benefits.

Responsibilities

• Leads enterprise or business unit–wide transformation programs aligned with strategic objectives.
• Shapes transformation strategy and translates priorities into executable roadmaps.
• Sponsors large-scale AI-enabled process redesign and technology enablement initiatives.
• Partners with VPs and executive leaders to align priorities, resources, and outcomes.
• Establishes enterprise-level governance, success metrics, and benefit realization frameworks.
• Drives data-driven decision-making and continuous improvement culture.
• Ensures transformation outcomes are embedded into operating models.
• Serves as a trusted advisor with executive presence and strategic insight.

Skills

Executive presence

Enterprise thinking

Change leadership

AI tooling

Data-driven

Analytical skills

Time management

Leadership

Written reports

Microsoft Office

Education

Master's degree

Tools

Microsoft Office

Job description

Sedgwick Claims Management Services Ltd is seeking a Director of Business Transformation to lead enterprise-wide programs, shape strategy, and deliver AI-enabled operating models that enhance growth, efficiency, and customer experience.

The role partners with senior leaders to translate priorities into executable roadmaps, establish governance, and realize benefits through data-driven decision-making. A master\'s degree and 10+ years of transformation leadership are preferred.