Director Business Quality Hybrid

Globe Life Family of Companies; McKinney (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Director of New Business Quality & Control Management to lead quality functions across its business units. This hybrid role offers the opportunity to foster a culture of innovation and collaboration while ensuring compliance with regulatory guidelines. The ideal candidate will have a strong background in underwriting and operations within life insurance, exceptional leadership skills, and a passion for continuous improvement. Join a thriving community that values professional development and offers a comprehensive benefits package designed to support your growth and well-being.

Benefits

Comprehensive health, dental, and vision insurance

Company-matched 401k and pension plan

Paid holidays and time off

Parental leave

Fitness and wellness subscriptions

Company-paid counseling

Education reimbursement

Discounted Texas Rangers tickets

Qualifications

• 5+ years of experience in Underwriting, Management, Operations focused on life insurance.
• Exceptional leadership and communication skills are essential.

Responsibilities

• Lead and manage quality and control functions for business units focused on policy acquisition.
• Conduct audits and reviews to ensure compliance with guidelines.

Skills

Leadership Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Detail-Oriented

Education

Bachelor's Degree in Business Administration

Master's Degree or Professional Designation

Tools

Microsoft Office

Job description

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.

We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Director, New Business Quality & Control Management? Globe Life is looking for a Director, New Business Quality & Control Management to join the team!

In this role, you will be responsible for leading and managing the quality and control management functions for the company’s business units focused on policy acquisition.

This leader will require a deep understanding of operations within the business areas in New Business, Underwriting, Underwriting Support, and Policy Issue to ensure efficiency, quality, effectiveness, and compliance with company and regulatory guidelines through functional audits, reviews, data analysis, risk assessment and risk mitigation efforts.

This is a hybrid position located in McKinney, TX (WFH Monday & Friday, In Office Tuesday-Thursday).

What You Will Do:

• Leads, mentors, develops a team of professionals in a high-performance environment.
• Effectively fosters a culture of innovation, collaboration, accountability, continuous learning, and transparency at all levels.
• Sets clear goals and expectations for all levels of employees.
• Reviews current processes and workflows to identify areas of potential improvement to improve turnaround times and quality.
• Conducts regular audits of new business and underwriting documentation for accuracy, completeness, and adherence to company guidelines and regulatory requirements governing life and health insurance products.
• Coordinates with departmental leadership to ensure alignment of business objectives and timely resolution of opportunities noted through audits and functional reviews.
• Keeps abreast of industry trends, best practices, new technologies, and regulatory requirements.
• Leverages data and analytics to aid in making recommendations for enhancements to existing processes.
• Develops and maintains key performance indicators (KPIs) for modernization initiatives.
• Routinely communicates updates, challenges, and wins to senior leadership.
• Prepares reports, data, findings and presents to senior leadership.

What You Can Bring:

• A bachelor’s degree in Business Administration, Finance, Insurance, Audit, or related field required.
• A master’s degree or professional designation (FLMI, CFE, CIA) is a plus.
• Minimum 5 years of experience in Underwriting, Management, Operations (with a focus on life insurance) with experience in a leadership role.
• Exceptional communication, leadership, and management skills and experience is a must.
• Ability to effectively communicate with all levels of employees.
• Proven ability to oversee numerous tasks and projects simultaneously.
• Detail-oriented and highly organized.
• Strong understanding of life insurance products, underwriting guidelines, and risk assessment is preferred.
• Risk management and mitigation experience is a plus.
• Familiarity with industry regulations, regulatory compliance requirements, and best practices is preferred.
• Advanced analytical and problem-solving skills and ability to leverage data and analytics to drive recommendations and decisions.
• Strong drive and proven ability to improve and enhance existing processes.
• Experience managing employees and developing teams, handling employee relations, and meeting departmental goals.
• Advanced skills in Microsoft Office (Excel, Word, Outlook, Visio).

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.
• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.