Director- Business Operations (Payments)

Springbrook Software; United States; Remote; USD 125,000 - 285,000; Full time

Job summary

Springbrook Software seeks a Director of Business Operations for Payments to lead their operational strategies within the electronic payments industry. The role requires a balance of technical expertise in payment processing and strong leadership skills to enhance the current service offerings. This full-time position offers the flexibility of remote work with occasional travel to the American Fork office, making it ideal for candidates looking to make a significant impact in local governance.

Qualifications

• 10+ years of experience in operational leadership for electronic payment solutions.
• Experience with payment processing and merchant services.
• Understanding of Networks and APIs.

Responsibilities

• Provide operational leadership in the electronic payments acceptance industry.
• Perform monthly profitability analysis for merchant and customer accounts.
• Manage escalated service issues and partnerships.

Skills

Operational leadership

Problem solver

Team player

Education

Bachelor's Degree

Tools

SQL

MSFT Access

Power BI

Job description

Director- Business Operations (Payments)

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Position Title: Director, Business Operations - Payments

Why Springbrook

Springbrook Software is the premier provider of cloud-based ERP and Payments solutions tailored for local government entities and special districts. For over three decades, we have been pioneers in setting operational standards for small to medium-sized municipalities and utility districts, focusing on efficiency, economy, and security. Our solutions are trusted by over 3,400 cities, towns, and districts across the nation, enhancing financial management, payroll, and utility billing processes.

At Springbrook, we cultivate a work environment that values performance, productivity, and teamwork. Our team members are empowered to innovate and excel alongside colleagues who share a passion for transforming the public sector through cutting-edge technology. We prioritize fun, engagement, and a balanced work-life dynamic, offering competitive salaries and superior benefits.

Join us if you're inspired to contribute to a new era of transparent, efficient, and innovative governance. We're eager to welcome forward-thinking individuals ready to make a significant impact.

Where You Fit

The Director of Business Operations - Payments

This position is eligible for remote work, however there will be requirement to travel to the American Fork office 10-20% of the time.

This is a full-time position.

Responsibilities

• Provide operational leadership and support in the electronic payments acceptance industry
• Own and maintain payments reporting database for internal stakeholders.
• Perform monthly profitability analysis at the merchant account and customer account level
• Analyzes merchant business needs for customers in local government and utilities.
• Serve as expert in card acceptance, authorization, risk avoidance, migration and clearing
• Work with onboarding and support team to manage escalated service issues, training, process improvements and liability management.
• Use Salesforce to create, track, and/or update details on the specifics of client issue(s).
• Share feature requests and effective workarounds with team members.
• Assist sales and product with go to market strategy.
• Analyze revenue at the customer level, account level and by payment method as well as end user adoption, providing recommendations to optimize profitability.
• Assist with partnerships and vendor relations.
  
  

Required Qualifications

• 10+ plus year experience providing operational leadership for electronic payment solutions
• Experience with payment processing and merchant services
• Proficient using SQL, MSFT Access, and Power BI
• Thorough understanding of Networks and APIs
• Organized, positive attitude, problem solver and a team player.
• Ability to provide leadership and direction in the area of payment center operations
• Prepare reports for internal and external updates.
• Bachelor's Degree or equivalent or an additional two years of relevant work experience
• Prior work experience within local government or providing support for a SaaS product
  
  

Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered). Xpress Bill Pay is an Equal Opportunity Employer. Xpress Bill Pay does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

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