Director- Business Operations (Payments)

Springbrook Software, Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

A leading company in cloud-based ERP and Payments solutions is seeking a Director of Business Operations - Payments. This role, focused on operational leadership within the electronic payments sector, demands extensive experience and strong analytical skills to enhance local government financial management processes.

Qualifications

• 10+ years experience in operational leadership for electronic payment solutions.
• Ability to provide leadership in payment center operations.
• Prior work experience within local government or SaaS product support.

Responsibilities

• Provide operational leadership in electronic payments acceptance.
• Perform monthly profitability analysis at merchant account and customer level.
• Analyze merchant business needs for customers in local government.

Skills

Operational leadership

Experience with payment processing

Problem solving

Team player

Education

Bachelor's Degree or equivalent

Tools

SQL

MSFT Access

Power BI

Job description

Position Title: Director, Business Operations - Payments

Why Springbrook:

Springbrook Software is the premier provider of cloud-based ERP and Payments solutions tailored for local government entities and special districts. For over three decades, we have been pioneers in setting operational standards for small to medium-sized municipalities and utility districts, focusing on efficiency, economy, and security. Our solutions are trusted by over 3,400 cities, towns, and districts across the nation, enhancing financial management, payroll, and utility billing processes.

At Springbrook, we cultivate a work environment that values performance, productivity, and teamwork. Our team members are empowered to innovate and excel alongside colleagues who share a passion for transforming the public sector through cutting-edge technology. We prioritize fun, engagement, and a balanced work-life dynamic, offering competitive salaries and superior benefits.

Join us if you're inspired to contribute to a new era of transparent, efficient, and innovative governance. We're eager to welcome forward-thinking individuals ready to make a significant impact.

Where You Fit:

The Director of Business Operations - Payments

This position is eligible for remote work, however there will be requirement to travel to the American Fork office 10-20% of the time.

This is a full-time position.

Responsibilities:

• Provide operational leadership and support in the electronic payments acceptance industry
• Own and maintain payments reporting database for internal stakeholders.
• Perform monthly profitability analysis at the merchant account and customer account level
• Analyzes merchant business needs for customers in local government and utilities.
• Serve as expert in card acceptance, authorization, risk avoidance, migration and clearing
• Work with onboarding and support team to manage escalated service issues, training, process improvements and liability management.
• Use Salesforce to create, track, and/or update details on the specifics of client issue(s).
• Share feature requests and effective workarounds with team members.
• Assist sales and product with go to market strategy.
• Analyze revenue at the customer level, account level and by payment method as well as end user adoption, providing recommendations to optimize profitability.
• Assist with partnerships and vendor relations.

Required Qualifications

• 10+ plus year experience providing operational leadership for electronic payment solutions
• Experience with payment processing and merchant services
• Proficient using SQL, MSFT Access, and Power BI
• Thorough understanding of Networks and APIs
• Organized, positive attitude, problem solver and a team player.
• Ability to provide leadership and direction in the area of payment center operations
• Prepare reports for internal and external updates.
• Bachelor's Degree or equivalent or an additional two years of relevant work experience
• Prior work experience within local government or providing support for a SaaS product

Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered). Xpress Bill Pay is an Equal Opportunity Employer. Xpress Bill Pay does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.