Business Operations Lead

CenterWell Home Health; Montana; Remote; USD 115,000 - 159,000; Full time

Job summary

Join a forward-thinking company as a Business Operations Lead, where you will drive strategic decision-making and optimize business performance in virtual healthcare services. This role emphasizes teamwork and innovation, allowing you to impact patient care positively. With a focus on operational efficiency and analytical excellence, you will collaborate with cross-functional teams to implement solutions that enhance service delivery. Embrace the opportunity to grow your career in a supportive environment that values your contributions and encourages personal well-being.

Benefits

Medical, dental, and vision benefits

401(k) retirement savings plan

Paid time off

Short-term and long-term disability

Life insurance

Qualifications

• 3+ years in operational consulting or business operations.
• Strong analytical skills and proficiency in data analysis.
• Familiarity with healthcare regulations and telemedicine trends.

Responsibilities

• Analyze operational processes to identify inefficiencies.
• Partner with teams to support business initiatives.
• Design dashboards and KPIs for leadership decisions.

Skills

Analytical Skills

Communication Skills

Stakeholder Management

Operational Consulting

Financial Modeling

Education

Bachelor's degree

Master of Business Administration

Tools

PowerBI

Job description

Become a part of our caring community and help us put health first

Become a part of our caring community and help us put health first
Humana’s Primary Care Organization is one of the largest and fastest growing value-based care, senior-focused primary care providers in the country, operating over 3400 centers across eight states under two brands: CenterWell & Conviva. Operating as a payor-agnostic, wholly owned subsidiary of Humana, our centers put the unique needs of seniors at the center of everything we do. CenterWell Medical Group is a new “specialty” professional corporation under Primary Care Organization umbrella to provide virtual wraparound extensivist services to Humana members as well as CW-IPA and unengaged Primary Care Organization patients to address gaps which will impact Stars, MRA accuracy, and trend bending. Our Clinics offer a team-based care model where our physicians lead a multi-disciplinary care team supporting patient’s physical, emotional, and social wellness.

At CenterWell Senior Primary Care we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associate fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.

We are seeking a data-driven and detail-oriented Business Operations Lead to join our forming Virtual Clinics Team. This role is critical in driving strategic decision-making, optimizing business performance, and supporting the operational infrastructure that powers our virtual healthcare services.

Key Responsibilities

• Analyze operational processes and performance metrics to identify inefficiencies and opportunities for improvement (e.g., member engagement metrics, scheduling efficiency)

• Partner with cross-functional teams to support business initiatives, including identifying the root cause of challenges, designing solutions to the challenges, and implementing solutions

• Advise senior leaders on launch and scale of new services, partnerships, and markets through initial analysis of growth opportunities priorities, stakeholder alignment of these priorities, and implementation

• Evaluate and help implement tools and systems that enhance operational workflows

• Design and develop dashboards, reports, and key performance indicators (KPIs) to inform leadership decisions.

• Assist with financial modeling, budgeting, and forecasting.

• Self-sufficient and able to operate under minimal supervision

Use your skills to make an impact

Required Qualifications

• Bachelor's degree

• A minimum of three years of experience in operational consulting, business operations, analytics, or a similar role

• Strong analytical skills and proficiency

• Familiarity with healthcare regulations (e.g., HIPAA) and telemedicine industry trends is a plus

• Excellent communication and stakeholder management skills

• Ability to work independently in a fast-paced, remote-friendly environment.

• Proven ability to perform qualitative and quantitative analysis to structure and solve complex business problems

Preferred Qualifications

• Master of Business Administration or related Master’s degree

• Prior healthcare industry experience, preferably within healthcare services, start up, or care delivery organizations

• Experience using PowerBI or similar software

• Experience working in a highly matrixed organization

Additional Information

• 100% remote role

• Standard working hours required; 8:00 am - 5:00 pm; Central or Eastern Time Zones Preferred

Work at Home Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$115,200 - $158,400 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 06-27-2025

About us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.