Director, Business Operations

Dwyer Franchising LLC; Irving (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Equity

Annual bonus

Paid time off

Paid holidays

Wellness programs

Job summary

Real Property Management in Irving, TX is seeking a Director of Business Operations to serve as a strategic partner for Franchise Business Owners and lead operational excellence across the network. You will champion brand standards, coordinate resources, and ensure robust support for software and systems while driving KPI development and performance insights.

Travel up to 25% may be required; a Bachelor's degree in business or related field is preferred, with 5+ years in property management or

Qualifications

• Bachelor’s degree in business, finance, or property management preferred.
• 5+ years of related experience as a business coach, small business owner, property management professional, or equivalent.

Responsibilities

• Serve as the primary contact for Franchise Business Owners, providing timely software, system, and maintenance support.
• Champion Real Property Management’s systems and processes to support franchisee growth and align them with brand standards.
• Develop and track Key Performance Indicators (KPIs) for overall organization performance and individual franchise locations.
• Build and maintain strong internal and external relationships to enhance the franchisee experience and preserve managed properties.
• Plan, coordinate, and manage brand‑ambassador programs and initiatives to strengthen Real Property Management’s market position.
• Support franchisees in achieving their business goals by guiding resource use, training, and best‑practice implementation.

Skills

Collaborative

Empathetic

Adaptable

Clear & Concise

Results‑Oriented

Data‑Driven

EOS Certification

Education

Bachelor’s degree in business or related field

Job description

Director, Business Operations – Real Property Management

Real Property Management, a franchised organization providing full‑service real‑estate management, seeks a Director of Business Operations to serve as a strategic partner and operational leader for Franchise Business Owners.

Primary Responsibilities

• Serve as the primary contact for Franchise Business Owners, providing timely software, system, and maintenance support.
• Champion Real Property Management’s systems and processes to support franchisee growth and align them with brand standards.
• Develop and track Key Performance Indicators (KPIs) for overall organization performance and individual franchise locations.
• Build and maintain strong internal and external relationships to enhance the franchisee experience and preserve managed properties.
• Plan, coordinate, and manage brand‑ambassador programs and initiatives to strengthen Real Property Management’s market position.
• Support franchisees in achieving their business goals by guiding resource use, training, and best‑practice implementation.

Qualifications

• Collaborative – Work closely with internal teams to execute strategic plans.
• Empathetic – Treat every interaction as an opportunity to build relationships.
• Adaptable – Flexible and willing to meet with customers at varied times.
• Clear & Concise – Communicate goals, objectives, and responsibilities effectively.
• Results‑Oriented – Strengthen franchisee relationships and influence brand standards.
• Data‑Driven – Focus on activities that achieve franchise and organizational goals.
• Certification in Entrepreneur Operating System (EOS) preferred.

Education & Experience

Bachelor’s degree in business, finance, or property management preferred. Five (5) or more years of related experience as a business coach, small business owner, property management professional, or equivalent.

10–25% travel required.

Compensation & Schedule

Competitive pay commensurate with experience. Full‑time, Monday–Friday, 8AM to 5PM (local time).

Benefits

Equity and annual bonus opportunities, paid time off, paid holidays, recess breaks, and wellness programs. For more information visit https://myneighborlybenefits.com/.

Physical Requirements

Ability to sit or stand in an office setting, use computers, lift equipment, and communicate. Reasonable accommodations can be provided as needed.

Equal Employment Opportunity

Neighborly® is fully committed to equal employment opportunity and promotes a discrimination‑free workplace.