Director, Business Operations

Neighborly®; Irving (TX); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Equity

Annual bonus

Paid time off

Paid holidays

Wellness programs

Job summary

Neighborly is seeking a Director, Business Operations on the Real Property Management team to drive franchisee success through strategic partnership, operational leadership, and brand stewardship.

You will empower franchise owners by leveraging internal tools, systems and networks to reinforce brand standards and operational excellence across North America.

Qualifications

• Bachelor’s degree; business, finance, property management preferred.
• Five (5) or more years related experience as a business coach, small business owner, property management, or equivalent combination of experience.
• 10-25% travel.

Responsibilities

• Trusted Advisor – primary contact for Franchise Business Owners, provide timely software and maintenance support; develop KPIs to measure performance.
• Active Engagement – strengthen relationships to enhance the franchisee experience using tools, programs, systems and networks.
• Brand Ambassador – plan and manage programs to position Real Property Management as the premier 3rd party full-service real estate management organization in North America.
• Enable Others to Achieve Their Dreams – support franchisees’ growth and ownership opportunities within the RPM system.

Skills

Collaborative

Empathetic

Adaptable

Clear & Concise

Results-Oriented

Data-Driven

Education

Bachelor’s degree

Tools

EOS certification

Job description

Are you looking for a place where you can bring your drive? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level.

Bring Your Experience And Be Empowered To Innovate.

As a Director, Business Operations on the Real Property Management team, a typical day for you will include:

The Director, Business Operations at Real Property Management plays a pivotal role in driving the success of our Franchise Business Owners by serving as a strategic partner, operational leader, and brand ambassador. This individual is responsible for fostering strong relationships, delivering exceptional support, and championing initiatives that align with our mission to be the premier third-party, full-service real estate management organization in North America.

As a trusted advisor, the Director will provide timely and accurate support across software, systems, and maintenance operations, ensuring franchisees are empowered to grow and thrive. Through active engagement and collaboration, this leader will enhance the franchisee experience, leveraging internal tools, programs, and networks to reinforce brand standards and operational excellence.

Primary Responsibilities:

• Trusted Advisor – Act as the primary contact for Franchise Business Owners at Real Property Management providing timely and accurate software and maintenance support. Champion Real Property Management’s systems and processes to support Franchise Business Owners’ growth. Develop Key Performance Indicators to measure performance both as an entire organization and the individual franchise location.
• Active Engagement – Develop strong internal and external relationships to expertly and efficiently enhance the experience of our Franchise Business Owners’ as the maintain and preserve the properties they manage. You will utilize the tools, programs, systems and network to strengthen and reinforce programs and policies.
• Brand Ambassador – Help plan, coordinate and manage programs and initiatives to further establishing Real Property Management’s priorities to be the premier 3rd party full-service real estate management organization in North America as we deliver on our brand vision and purpose; To be so remarkable that we become a beloved household name.
• Enable Others to Achieve Their Dreams – Because you’ve built trust with our parent company and franchisees as you work to greater success together, you’ll help them achieve their dreams through business ownership within the Real Property Management system.

(Required Qualifications)

• Collaborative – Work closely with internal Real Property Management teams to execute Franchise Business Owner strategic plans.
• Empathetic – View every interaction as an opportunity to grow relationships and areas of improvement.
• Adaptable - Flexible and willing to meet with internal and external customers when they are available. Encourage collaboration, open communication, and mutual respect among team members.
• Clear & Concise –Clearly communicate team goals, project objectives and individual responsibilities. Willing to listen and learn.
• Results-Oriented - Understand the connection between the Franchisor and Franchisee and work diligently to strengthen relationships and influence to brand standards.
• Data and Impact Driven - Stay focused on the right activities to achieve Franchise Owner and organizational goals.

Education & Experience:

• Education: Bachelor’s degree; business, finance, property management preferred. Certification in the Entrepreneur Operating System (EOS) preferred.
• Experience: Five (5) or more years related experience as a business coach, small business owner, property management, or equivalent combination of experience.
• 10-25% travel.

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience
• Schedule: Full-time, Monday – Friday, 8 AM to 5 PM (local time)
• Benefits: Check out our benefits offerings https://myneighborlybenefits.com/
• Financial Benefits: Equity and annual bonus opportunities
• Perks: Paid time off, Paid holidays, Recess breaks, wellness programs

Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to sit or stand, sit at an office space, see, hear and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

Neighborly®is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Brand: RPM Real Property Management