Director, Business Insights Delivery & Analytics Product Owner

Travelers Companies, Inc.; Hartford (CT); On-site; USD 133,000 - 219,000; Full time

Job summary

Travelers seeks a Director, Business Insights Delivery to set the vision, roadmap, and backlog for a portfolio of claim data and insights products. You will lead a team of engineers and analysts in an Agile environment, shaping analytics products that drive outcomes.

You will define how the team builds, bringing AI-native practices into discovery, delivery, and lifecycle management, aligning with enterprise data governance and security controls.

Qualifications

• Excellent communication skills with the ability to interact with all levels of management.
• Ability to quickly gain an understanding of Travelers' business strategy and plan objectives.
• Strong technical understanding of all delivery methods and platforms and their use and purpose.
• Ability to set data and information delivery strategies.

Responsibilities

• Plan long-term strategy and milestones for the analytics portfolio.
• Lead intake of business demand and align with roadmaps.
• Design insights portfolio with business partners to meet goals.
• Drive adoption of insights delivery solutions across reporting, analytics and dashboards.
• Coach and build the capability of the team and ensure governance alignment.

Skills

Communication skills

Strategic understanding

Technical delivery understanding

Data delivery strategy

Education

Bachelor's degree or 5 years BI experience

Tools

Business Intelligence tools

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$132,800.00 - $219,100.00

Target Openings

1

What Is the Opportunity?

Claim Business Intelligence & Analytics (CBIA) is looking for a strategic Business Insights Delivery practitioner and team leader to set the vision, roadmap and backlog for a portfolio of claim data and insights products. You will work with Claim leaders, data engineering, architecture, and enterprise data and governance partners to shape what gets built, drive adoption and confirm that what we deliver changes outcomes.

In this role, you will serve as the Product Owner for a team of engineers and analysts in an Agile insights delivery environment-with the opportunity to define and steward a suite of analytic products that impact the Claim business. You will also help define how the team builds, bringing AI-native practices into product discovery, delivery and the full analytic development lifecycle.

At Travelers, we're focused on expanding the application of data and analytics beyond managing risk, helping businesses increase their productivity and efficiency and enabling great experiences for our customers and agents. The Business Insights Delivery team aims to enable the business by building solutions that turn data in to insights with well-designed data assets and effective, compelling dashboards and visualizations. As the Director, Business Insights Delivery, you will lead the strategic direction to ensure technical capabilities fit long-term business partner roadmaps. You will build highly complex data stories and present to management to enable sound decision making. You will leverage your negotiation skills to come to optimal solutions with business partners that align capabilities within the portfolio to business value. You will coordinate with internal and external partners to avoid redundancies in delivery to ensure efficient execution of business value. This position may direct a team of data and analytic professionals.

What Will You Do?

• Accountable for the planning, objectives, and milestones for long-term strategy, including dependency mapping, business partnerships, and timelines across supported portfolio(s).
• Focus on what pieces of value need to be delivered to achieve business partner and internal goals and objectives.
• Lead the intake of business demand and assess value to ensure alignment to long-term roadmaps.
• Work with business partners to design insights portfolio that addresses goals and objectives.
• Partner with leaders across lines of business to assess and adopt new Decision Analytics and Insights capabilities.
• Drive adoption of insights delivery solution among business partners, including reporting, guided analytics, self-service, embedded, augmented, and data as a service capability.
• Work to ensure team structure and skills are sufficient to deliver and maintain value over time. Balances dependencies with internal and external organizations to ensure value delivery plan can be met.
• Provide use cases for tool assessment.
• Coach and aid in the skill development of the team, including team leaders.
• Align solution design to enterprise data management, security, and governance controls.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

Excellent communication skills with the ability to interact with all levels of management.

Ability to quickly gain an understanding of Travelers' business strategy and plan objectives to align with enterprise goals.

Strong technical understanding of all delivery methods and platforms and their use and purpose.

Ability to set data and information delivery strategies.

What is a Must Have?

Bachelor's degree or five years equivalent experience with business intelligence tools, techniques, manipulation, or related.

What Is in It for You?

Health Insurance : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to yo