Director, Program Operations and Business Growth

FMI; Raleigh (NC); On-site; USD 120,000 - 135,000; Full time

Job summary

FMI's Training Institute seeks a Director of Business Growth & Operations to own and scale the performance of the Project Manager Academy (PMA) and Construction Business Academy (CBA). This role will drive revenue growth, profitability, forecasting, and business development, operating each program as a distinct business unit.

The successful candidate will build and lead a team, partner with facilitators, and bring programs to market—potentially facilitating personally as capacity allows.

Qualifications

• Experience owning or operating a P&L, business unit, or revenue-generating program.
• 7+ years building, scaling, or operating a business or program with direct team leadership and growth accountability.
• Proven experience managing complex programs or business units with multiple stakeholders.
• Experience in budgeting, forecasting, and driving revenue or margin growth.
• Experience leading business development, including pipeline management, proposals, and enrollment/sales targets.
• Bachelor's degree in business, marketing, education, or related field; advanced degree preferred.
• Experience in the built environment or related industries.
• Facilitation, coaching, or leadership development experience is a plus.
• Proven ability to coach and develop direct reports and invest in their growth.
• Strong strategic thinking, problem solving, and communication skills.
• Proficiency with Microsoft Office, Salesforce, NetSuite, and Cvent.
• Ability to operate in dynamic, fast-paced, ambiguous environments with minimal direction.

Responsibilities

• Own end-to-end program performance across assigned offerings, with revenue growth, profitability, and continuous improvement.
• Manage programs’ financial performance: forecasting, budgeting, pricing, and margins.
• Lead business development: client discovery, proposals, pricing, and enrollment targets.
• Set growth strategy and roadmap for expanding into new offerings.
• Build and lead a high-performing Operations team and cross-functional partners.
• Foster feedback and coaching, developing direct reports and addressing gaps.
• Collaborate with Marketing, Consulting, and Operations to drive visibility and demand.
• Identify opportunities to improve efficiency, scalability, and program impact.
• Own the end-to-end client experience and long-term relationships.
• Work with facilitators to ensure content aligns with market needs.

Skills

P&L ownership

Team leadership

Strategic thinking

Communication

Problem solving

Education

Bachelor's degree in business or related field

Advanced degree preferred

Tools

Microsoft Office

Salesforce

NetSuite

Cvent

Job description

Overview

FMI's Training Institute Performance programs team is seeking a Director of Business Growth & Operations to own and scale the business performance of FMI's experiential learning programs — the Project Manager Academy (PMA) and Construction Business Academy (CBA), with a mandate to develop and launch new offerings over time. This role is accountable for revenue growth, profitability, forecasting, and business development, operating each program as a business. The Director builds and leads the team and systems that support scale, and partners closely with subject-matter facilitators to bring programs to market — with the opportunity to facilitate personally as capacity allows.

Overview

FMI's Training Institute Performance programs team is seeking a Director of Business Growth & Operations to own and scale the business performance of FMI's experiential learning programs — the Project Manager Academy (PMA) and Construction Business Academy (CBA), with a mandate to develop and launch new offerings over time. This role is accountable for revenue growth, profitability, forecasting, and business development, operating each program as a business. The Director builds and leads the team and systems that support scale, and partners closely with subject-matter facilitators to bring programs to market — with the opportunity to facilitate personally as capacity allows.

For more than 70 years, FMI has partnered with organizations across the built environment to develop exceptional leaders and build stronger, more profitable businesses. Experience in or adjacent to the built environment is preferred, but strong program or business-unit leadership experience from other industries will be considered.

This is a full-time position based in either our Raleigh, NC or Denver, CO office. Travel is approximately 15–25%, with increased travel in the initial months to support onboarding.

• Applicants must be legally authorized to work in the U.S. on a full-time basis. FMI is unable to provide visa sponsorship at this time.

Key Responsibilities

• Own end-to-end program performance across assigned offerings, operating each program as a business with accountability for revenue growth, profitability, and continuous improvement.
• Own programs’ financial performance, including forecasting, budgeting, pricing strategy, and margin management.
• Lead business development for assigned programs, including client discovery, proposal development, and pricing strategy, with accountability for pipeline performance and enrollment targets.
• Set growth strategy and roadmap for expanding into additional performance and technical offerings.
• Build, lead, and develop a high-performing team of Program Operations Managers, Coordinators, and subcontracted facilitators, setting clear expectations, driving accountability, and ensuring operational discipline.
• Foster a culture of ongoing feedback and coaching within the team, actively investing time in developing direct reports and addressing improvement areas as they arise.
• Partner cross-functionally with Marketing, Consulting, and Operations to drive program visibility, demand generation, and execution excellence.
• Identify and implement opportunities to improve efficiency, scalability, and overall program impact through systems, processes, and operational improvements.
• Own the end-to-end client experience, ensuring programs deliver outcomes that drive retention, repeat business, and long-term client relationships.
• Partner with facilitators and subject-matter experts to ensure content and delivery quality align with client and market needs.
• Contribute to facilitation and content refinement, ensuring alignment with built-environment client needs.

Qualifications

• Experience owning or operating a P&L, business unit, or revenue-generating program required.
• 7+ years of experience building, scaling, or operating a business, program portfolio, or revenue-generating unit — regardless of industry — including direct team leadership and P&L or growth accountability.
• Proven experience managing complex programs or business units with multiple stakeholders.
• Demonstrated ability to manage financial performance, including budgeting, forecasting, and driving revenue or margin growth.
• Demonstrated experience leading business development, including pipeline management, proposal development, and enrollment or sales targets.
• Bachelor's degree in business, marketing, education, or a related field required; advanced degree preferred.
• Experience in the built environment, including construction or related industries,
• Facilitation, coaching, or leadership development experience a plus, but not required.
• Demonstrated ability to coach and develop direct reports, with a track record of investing in team members' growth.
• Strong strategic thinking, problem solving, and communication skills.
• Proficiency with Microsoft Office, Salesforce, NetSuite, and Cvent.
• Ability to operate effectively in dynamic, fast paced, and ambiguous environments with minimal direction.

Compensation Information

$120K base salary plus annual bonus opportunity as aligned with FMI's compensation structure.

Benefits

FMI offers a comprehensive benefits package, including fully paid employee medical insurance, life insurance, and long-term disability coverage, as well as additional benefit elections. Our package also includes a competitive 401(k) plan, paid time off (PTO), and parental leave.

Equal Opportunity

FMI is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability status.