Director BTS, Business Process Management Office

AbbVie; Mettawa (IL); On-site; USD 161,000 - 305,000; Full time

Job summary

AbbVie seeks a Director BTS to lead the Business Process Management Office, driving portfolio governance, strategic alignment, and global executive reporting. You will oversee demand, capacity, budgets, and cross-functional initiatives across IT and business functions to ensure delivery excellence.

Responsibilities include standardizing PM practices, risk management, and change adoption for major technology programs, enabling value realization and operational efficiency across AbbVie’s BTS

Qualifications

• Bachelor’s degree in information technology, Business Administration, Engineering, or related discipline and 10 years’ experience.
• Or Master’s Degree and 9 years’ experience; Or PhD and 5 years’ experience.
• Respective years of experience in IT program management, PMO leadership, or business process management, with increasing responsibility in complex enterprise environments.
• PMO and Portfolio Governance Expertise: Demonstrated experience establishing or leading project portfolio governance frameworks and managing enterprise-scale program portfolios.
• Project and Program Management Skills: Strong knowledge of project management methodologies and frameworks (e.g., PMI, Agile, hybrid delivery models).
• Leadership and Team Development: Proven ability to lead, mentor, and develop project managers and analysts while managing resource planning and delivery capacity.
• Strategic Thinking and Execution: Ability to translate strategic objectives into actionable programs and measurable outcomes.
• Cross-Functional Collaboration: Strong ability to influence and collaborate with senior leaders and diverse teams across IT and business functions.
• Change Management and Process Improvement: Experience leading organizational change and business process optimization initiatives.
• Analytical and Communication Skills: Strong data analysis, reporting, and executive communication skills with the ability to present complex information clearly.

Responsibilities

• Lead Portfolio Governance and Strategic Alignment: Establish and manage governance frameworks to evaluate, prioritize, and monitor the BTS project and program portfolio, ensuring alignment with enterprise strategy, value realization, and effective resource and budget allocation.
• Portfolio Tracking, Reporting, and Transparency: Develop and maintain enterprise dashboards and executive reporting for project and program delivery.
• Cross-Functional Strategic Goal Monitoring: Track and report progress against cross-functional strategic initiatives and operational goals, ensuring accountability.
• Project Health and Risk Management: Conduct proactive portfolio health assessments, monitor risk, and implement mitigation strategies.
• Standardization of Project and Program Management Practices: Define and implement consistent project management methodologies, governance processes, tools, and templates.
• Lead High-Priority and Special Initiatives: Lead or coordinate strategic, complex, cross-organizational initiatives.
• Project Management Capability and Resource Management: Manage staffing and capability development of internal PMs, ensuring resourcing and delivery expertise.
• Change Management and Organizational Adoption: Drive structured change management initiatives for technology implementations.
• Continuous Process Improvement: Identify opportunities to improve business and delivery processes across BTS and partner organizations.

Job description

Director BTS, Business Process Management Office

• Full-time
• Salary Min: 160500
• Salary Max: 305000
• Workday Global Grade: 21
• Compensation: USD 160500 - USD 305000 - yearly

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook ,Instagram ,X and YouTube.

Responsibilities

• Lead Portfolio Governance and Strategic Alignment
  Establish and manage governance frameworks to evaluate, prioritize, and monitor the BTS project and program portfolio, ensuring alignment with enterprise strategy, value realization, and effective resource and budget allocation. This includes “Sales & Operations” (demand and supply) processes and teams for demand, prioritization, capacity modeling and management, and budget operations.
• Portfolio Tracking, Reporting, and Transparency
  Develop and maintain enterprise dashboards and executive reporting for project and program delivery, providing clear visibility into progress, risks, issues, and performance metrics for senior leadership and stakeholders.
• Cross-Functional Strategic Goal Monitoring
  Track and report progress against cross-functional strategic initiatives and operational goals, ensuring accountability and proactive escalation where delivery risks or misalignment occur.
• Project Health and Risk Management
  Conduct proactive portfolio health assessments, monitor risk, and issue logs, and implement mitigation strategies to ensure successful project execution and timely delivery.
• Standardization of Project and Program Management Practices
  Define and implement consistent project management methodologies, governance processes, tools, and templates to drive efficiency, predictability, and quality across the BTS organization.
• Lead High-Priority and Special Initiatives
  Lead or coordinate strategic, complex, and cross-organizational initiatives requiring integrated oversight, serving as a program lead or delivery integrator for critical projects.
• Project Management Capability and Resource Management
  Manage the staffing, allocation, and capability development of internal technical project managers (solid or dotted line and COE’s, ensuring appropriate resourcing and strong delivery expertise across initiatives.
• Change Management and Organizational Adoption
  Drive structured change management initiatives to support technology implementations and operational transformations, ensuring stakeholder engagement and effective adoption of new processes and tools.
• Continuous Process Improvement
  Identify opportunities to improve business and delivery processes across BTS and partner organizations, implementing best practices that enhance operational efficiency and program outcomes.
• Stakeholder Engagement and Leadership Communication
  Partner with senior leaders across BTSto align priorities, communicate program status, and support decision-making related to portfolio investments and delivery performance.

Required

• Bachelor’s degree in information technology, Business Administration, Engineering, or related disciplineand 10 years’ experience; Or Master’s Degree and 9 years’ experience; Or PhD and 5 years’ experience.
• Respective years of experience in IT program management, PMO leadership, or business process management, with increasing responsibility in complex enterprise environments.
• PMO and Portfolio Governance Expertise: Demonstrated experience establishing or leading project portfolio governance frameworks and managing enterprise-scale program portfolios. Experience managing Sales & Operations (demand and supply) planning processes including budgeting operations.
• Project and Program Management Skills: Strong knowledge of project management methodologies and frameworks (e.g., PMI, Agile, hybrid delivery models).
• Leadership and Team Development: Proven ability to lead, mentor, and develop project managers and analysts while managing resource planning and delivery capacity.
• Strategic Thinking and Execution: Ability to translate strategic objectives into actionable programs and measurable outcomes.
• Cross-Functional Collaboration: Strong ability to influence and collaborate with senior leaders and diverse teams across IT and business functions.
• Change Management and Process Improvement: Experience leading organizational change and business process optimization initiatives.
• Analytical and Communication Skills: Strong data analysis, reporting, and executive communication skills with the ability to present complex information clearly.

Preferred

• MBA or equivalent preferred.
• 10 or more years of experience in IT program management, PMO leadership, or business process management, with increasing responsibility in complex enterprise environments preferred.
• Industry Experience: Experience in pharmaceutical, biotechnology, healthcare, or other regulated industries preferred. PMP preferred.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our long-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.