Director, Brand Operations

Triwill Group; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible PTO

One Medical membership

401(k) with employer match

Fertility HRA

Parental leave

Pet insurance

In-office perks: lunch

Job summary

Ramp is seeking a Director of Brand Operations to build the operating system for how Brand's creative gets produced. You will own processes, milestones, and cross-functional coordination to enable a high-volume, fast-moving creative team.

You’ll protect timing, reduce handoffs, and drive AI-enabled automation to cut overhead while maintaining output quality. You will partner with creative leads to ensure operations support velocity and scale across product launches, events, and brand campaigns.

Qualifications

• Exceptional organizational skills to manage 20+ live workstreams.
• Strong cross-functional root-cause instinct to untangle multi-team workflows.
• Experience building systems and automation to compress cycle time using tooling/AI.
• Metrics-driven delivery instrumentation to show progress clearly.
• Hands-on, lean leadership lifting both operations and people.
• Bias for better ways of working, removing bottlenecks without adding unnecessary process.
• Candidates from product/biz/GTM/finance ops backgrounds welcomed.

Responsibilities

• Own and build the operating system for Brand's creative production.
• Create brand operating system: processes, milestones, and ways of working to turn direction into shipped work.
• Diagnose bottlenecks, trace sources, and remove limiting factors across functions.
• Shield creatives from organizational swirl by absorbing cross-functional complexity.
• Automate workflows with AI to streamline intake, triage, status, reporting, and handoffs.
• Collaborate with creative leads so operations enhance, not hinder, creativity.
• Scope incoming work and integrate Brand early in projects across Ramp.

Skills

Organization

Root-cause analysis

Automation

Metrics-driven

Leadership

Process improvement

Operator mindset

Tools

AI workflows

Job description

Description: ABOUT RAMP

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

ABOUT THE ROLE

Ramp's Brand team ships a high volume of ambitious creative across product launches, growth, events, customer marketing, and brand awareness. As the work has scaled, so has the need for a strong operating system around it.

We're hiring a Director of Brand Operations to build that operating system: the processes, milestones, and cross-functional coordination that let a world-class creative team do its best work and ship fast. This is an operations role focused on how the work gets done; it is not a traditional production-management role.

You’ll be the operator who protects creatives from organizational swirl, sets clear ways of working, and fixes cross-functional breakdowns upstream so great ideas reach the world quickly.

WHAT YOU’LL DO

• Own and build the operating system for how Brand's creative gets produced.


• Build the brand operating system: the processes, milestones, and ways of working that turn creative direction into shipped work.


• Diagnose and fix bottlenecks across functions. Find where work stalls, trace it to the source, and remove the limiting factor wherever it lives.


• Protect creatives from org swirl by absorbing cross-functional complexity so the team stays focused on the work.


• Automate with AI: use AI to streamline how work flows and cut manual overhead across the operation (intake, triage, status, reporting, handoffs).


• Partner with the creative leads so operations and creative are complementary, freeing creative leads to focus on creative.


• Be Brand's ambassador to the rest of Ramp: scope incoming work and pull Brand into projects early, at the right time.

WHAT YOU NEED

• Exceptional organization: you hold 20+ live workstreams and keep everyone on track


• A cross-functional root-cause instinct: you can walk into a tangled, multi-team workflow, explain why it's slow, and fix it. This is the most important capability for the role.


• A track record of building systems and automation: you've taken an operation from messy to repeatable and use tooling and AI to compress cycle time.


• A metrics-driven approach: you instrument delivery so progress is clear and provable.


• Hands-on, lean leadership: you lift both the operation and the people in it.


• A bias for better ways of working: you remove limiting factors and speed up delivery without adding process for its own sake.


• An operator-first profile: we care more about someone who can diagnose and fix how work flows than about a creative, production, or marketing pedigree. Strong candidates come from product ops, biz ops, GTM ops, finance ops, or chief-of-staff backgrounds.

NICE TO HAVES

• Experience scaling an in-house creative or content studio in a high-growth environment.


• Experience building AI-assisted operational workflows.

BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)

• Flexible PTO


• Centralized home-office equipment ordering


• Health and wellness stipend


• Budget for intra-office travel


• Weekly coffee stipend

UNITED STATES

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents


• One Medical annual membership


• 401(k), including employer match on contributions made while employed by Ramp


• Fertility HRA (up to $10,000 per year)


• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay


• Pet insurance


• In-office perks: lunch, snacks, drinks, and more


• Relocation expense coverage to NYC or SF (if needed)

CANADA

• Group medical, dental, and vision coverage through Sun Life


• Life, AD&D, and disability coverage


• Fertility drug coverage (up to $4,000 lifetime)


• Group Retirement Plan with employer match (RRSP + DPSP)


• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay


• Employee Assistance Program and virtual care through Lumino Health

UNITED KINGDOM

• Private medical insurance through Freedom Elite


• Virtual GP and at-home care via eMed x Livi


• Workplace pension through Penfold, with salary sacrifice option


• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay