Director, Biomedical Services III

Intelas; New York (NY); On-site; USD 95,000 - 135,000; Full time

Job summary

Intelas seeks an experienced regional manager to lead clinical equipment services in the New York area. You will supervise hospital technicians, drive KPI improvements, and ensure ISO 13485/QMS compliance across the contract portfolio.

Responsibilities include planning growth, managing maintenance and vendor activities, and mentoring managers while ensuring high productivity and quality standards.

Qualifications

• Minimum seven years servicing clinical/patient care equipment in a hospital environment.
• Minimum five years of on-site supervision of hospital technicians.
• Expert knowledge of electronic circuitry and maintenance of clinical equipment.

Responsibilities

• Serve as temporary interim Regional manager during their absence.
• Implement KPI improvement strategies.
• Maintain ISO 13485 certification standards and QMS policies.
• Plan, organize, and direct growth and financial performance of contracts.
• Manage planned maintenance and testing of clinical equipment and supervise outside vendors.
• Lead team meetings and mentor assigned managers.
• Oversee CMMS data, generate reports, and ensure accurate records.

Skills

Leadership

Mentoring

Team management

Communication

Problem solving

Strategic thinking

Education

Bachelor’s Degree in biomedical equipment technology or electronic equipment or equivalent

Military training preferred

Tools

CMMS

QMS/ISO 13485 knowledge

Job description

• Serve as temporary interim Regional manager during their absence
• Implement KPI improvement strategies
• Maintain compliance on company ISO:13485 certification standards/QMP policies and requirements
• Planning, organizing, and directing the growth, effectiveness and financial performance of the client contract in accordance with company policies and procedures
• Manage planned maintenance and electrical safety testing of clinical equipment, devices and systems, and monitor completion of planned maintenance activities performed by outside vendors
• Analyze, repair, and test electronic and electromechanical equipment
• Provide input on client capital replacement strategies for medical equipment and the maintenance requirements
• Lead team huddles and meetings
• Respond expeditiously to calls from clinical departments, and customers to evaluate and rectify valid operator complaints and concerns
• Display effective client service in accordance with client satisfaction survey protocol
• Follow 5S methodology
• Participate in regional succession and backfill planning
• Mentor and train assigned managers on administrative and personnel matters
• Provide leadership and managerial oversight to direct reports, as assigned, maintaining optimum productivity, quality, and efficiency.
• Participate in the hiring process to meet staffing objectives
• Supervise and instruct personnel in the safe use, application, testing, planned maintenance and repair of all types of clinical equipment technologies and systems
• Mentor and train junior biomedical equipment technicians with in-service educational training on proper use and maintenance of equipment
• Responsible for engagement survey action plan
• Responsible for productivity and staffing that is appropriate to the account(s)
• Manage disciplinary issues and other employee relations concerns with guidance from Human Resources
• Complete annual employee performance evaluations, competency assessments, training plans, and merit increases on a timely basis.
• Responsible for preparation and implementation of specific development and training specific plans for region and key high potential management personnel
• Establish and administer on-call schedule; assume on-call responsibilities as necessary
• Prepare, present, and explain the equipment database (CMMS) reports
• Maintain accurate inventory and documentation on all equipment, inspections and equipment repairs and failures
• Manage the equipment database (CMMS) and be able to generate fail code, corrective and planned maintenance completion reports.
• Review outcome of planned maintenance actions and make recommendations to department staff concerning improvements
• Research and initiate orders for repair parts, working within established budget parameters. Generate purchase orders and effectively find second-source parts
• Provide accurate and timely database management of CMMS in accordance with QMS policies and procedures
• Maintain accurate records of repairs, calibration, and tests
• Perform other duties as assigned that are intrinsic to the successful operation of the business
• Expert knowledge of electronic circuitry and technical aspects of the operation, repair, and planned maintenance of electronic and electromechanical equipment

QUALIFICATIONS:

Education:

• Bachelor’s Degree in biomedical equipment technology or electronic equipment or equivalent
• Military training preferred

Experience:

• Minimum of seven years servicing a broad representation of clinical/patient care equipment in a hospital environment
• Minimum of five years of on-site supervision of hospital technicians preferred
• Expert knowledge of electronic circuitry and technical aspects of the operation, repair, and planned maintenance of electronic and electromechanical equipment