Director - Ambulatory Services

Children's Hospital of Michigan; Detroit (MI); On-site; USD 90,000 - 150,000; Full time

Job summary

DMC Children's Hospital of Michigan in Detroit seeks an operations leader to oversee ambulatory services across specialties, driving efficiency and patient flow in both hospital-based and outpatient sites.

Under the direction of executive leadership, you will develop budgets, performance metrics, facilities plans, and standardized policies to ensure regulatory compliance and high-quality care across multiple service lines.

Qualifications

• Bachelor's degree in Business, Health Care Administration or related field ( Master's preferred).
• 5–7 years in ambulatory operations or related area with supervisory experience.
• Experience with physician practice information systems preferred.

Responsibilities

• Provide operational leadership for ambulatory services across hospital-based and outpatient settings.
• Develop plans to meet patient distribution and access needs across facilities.
• Assist in budgeting and performance metrics for ambulatory operations.
• Collaborate with leadership to ensure regulatory compliance and quality improvement across service lines.

Skills

Ambulatory operations

Facilities administration

Physician practice administration

Leadership/supervisory

Regulatory compliance

Education

Bachelor's degree in Business/Health Care Administration

Master's degree preferred

Tools

EMR systems

MS Office

Job description

Under the direction of the Vice President, Chief Operating Officer for Children's Hospital of Michigan (CHM), supports the delivery of ambulatory care across specialties, and provides operational leadership to clinical operations in both hospital-based and outpatient ambulatory settings for CHM. Responsible for developing and/or organizing systems and/or programs common to all ambulatory clinics including but not limited to facilities planning and maintenance for multiple ambulatory facilities, information systems, policies and procedures for regulatory compliance, medical record information flow, patient satisfaction, patient flow and access across services, policies and procedures for regulatory compliance, service availability and quality management/improvement. Works in partnership with administrative and physician leadership of the organization to develop, implement and monitor the financial and business operation plans required to manage the infrastructure of multiple service lines and to support multiple physician practices within the assigned services. Supports the strategic direction set by the organizational leadership in setting short and long-term strategic goals for physician relations within the practice referral base, performance improvement, operational efficiencies and financial judiciousness. Develops plans to meet the needs of the patient population as it relates to service distribution within facilities serving multiple clinical service lines. Working through subordinate personnel directs services, operations, and ambulatory sites/specialties by providing leadership and strategic direction. Approves procedures/protocols and/or seeks other departmental approvals as appropriate. Approves personnel actions such as hires, fires, disciplines, and ensures timely completion of performance appraisals. Collaborates with ambulatory services managers to achieve consistency within ambulatory operations hospital-wide. Organizes services required to manage the infrastructure of facilities serving multiple service lines, as well as support for physician practices. Assists in development of budgets and performance metrics for areas of responsibility. Creates a culture of service and continuous improvement. Works closely with patient care areas and support departments to address and resolve physician and patient issues. Monitors activities for and ensures compliance with laws, government regulations, JCAHO requirements and DMC policies. As directed, implements external and internal audit recommendations. Ensures hospital departments achieve objectives for diversity of their suppliers.

Qualifications

• Bachelor's degree in Business, Health Care Administration or related field or equivalent combination of education and experience. Master's preferred.
• Five to seven years of progressively more responsible experience in ambulatory operations, facilities administration, physician practice administration, management services organization or related area including three years leadership/supervisory experience.
• Previous experience with physician practice information systems and/or the development of a management services organization preferred.

Job: Outpatient Services

Primary Location: Detroit, Michigan

Facility: DMC Children's Hospital of Michigan

Job Type: Full Time

Shift Type: Day

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

2606002837

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.