Director, Ambulatory Pharmacy Services

St. Charles Health System; Bend (OR); On-site; USD 130,000 - 170,000; Full time

Job summary

St. Charles Health System in Bend, Oregon, seeks an Ambulatory Pharmacy Services Director to provide leadership across ambulatory and outpatient pharmacy services.

The role oversees budgeting, staffing, compliance, and operations, and directly manages pharmacy leaders and caregivers to drive high reliability and patient care. The position requires a PharmD, Oregon licensure, 7+ years of pharmacy experience including 2 years in management, and an ASHP PGY-1 residency or equivalent.

Qualifications

• Graduate of an accredited College of Pharmacy.
• Current license or eligibility to be licensed as Pharmacist by Oregon Board of Pharmacy.
• Seven (7) years pharmacy experience and two (2) years in a management role; ASHP PGY-1 residency or equivalent.

Responsibilities

• Develop and implement annual plan with goals for service areas.
• Deploy strategic plan for ambulatory and outpatient pharmacies across the health system.
• Ensure compliance with policy, legal and regulatory requirements (FDA, DEA, Joint Commission, CMS, Oregon Board).
• Oversee financial performance including budgeting and cost efficiencies.
• Lead and coach pharmacy leaders to standardize practice and improve patient care.

Skills

Leadership

Regulatory compliance

Lean / process improvement

Budgeting

Education

Pharmacist degree

Master's degree in business / healthcare

Job description

Ambulatory Pharmacy Services Director

provides leadership and direction for all Ambulatory & Outpatient Pharmacy Services across the Health System. Specific duties include: maintaining standards for professional practice and regulatory compliance as well as overall responsibility for budgeting, staffing, performance, and operations. This position directly manages pharmacy leaders and caregivers.

Essential Functions And Duties

• In collaboration with the Chief Pharmacy Officer develops and implements annual plan; including goals for service areas.
• Responsible for deployment of the strategic plan for ambulatory and outpatient pharmacies across the health system.
• Assures compliance with all policy, legal and regulatory requirements for pharmacy operations (FDA, DEA, Joint Commission, CMS, Oregon Board of Pharmacy). Oversees implementation of best practices for medication safety and outcomes.
• Responsible for the financial performance of outpatient pharmacies and programs including operational budget preparation, implementation, monitoring, and adjusting as necessary to meet financial goals and objectives.
• Responsible for design, implementation, and improvement of physical and process workflows to increase efficiency towards achievement of financial and patient care goals.
• Oversees the development and implementation of service‑specific policies and procedures that guide and support the provision of evidence based clinical services across the health system.
• Monitors and directs controlled substance diversion prevention processes at St. Charles ambulatory and outpatient pharmacies.
• Directs pharmacy leaders in each service line, ensuring alignment to achieve standardization of practice, cost efficiencies and high reliability of services.
• In the absence of the Specialty Pharmacy Manager, acts as an alternate leader for the specialty pharmacy program and will assume responsibility for operations and services of the specialty pharmacy.
• Collaborates with Nurse, Provider, and other leaders to achieve quality and patient safety outcomes.
• Communicates effectively and maintains professional relationships with leaders, caregivers, medical staff, patients, and guests.
• Supports and participates in activities that promote professional growth and development.
• Creates, inspires, and implements a department culture aligned with St. Charles Health System’s vision. Engages teams and empower caregivers to improve their work and increase value to patients.
• Hires, leads, and coaches all direct reports; developing and maintaining a high-performance team that meets organizational and department goals.
• Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.
• Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.
• Role models two-way communication of the St. Charles Health System mission, vision, values, and strategic plan for the department.
• Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean concepts and tools.
• Supports the vision, mission, and values of the organization in all respects.
• Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients, and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Education

• Required: Graduate of an accredited College of Pharmacy.
• Preferred: Master's degree in business or related healthcare field.

Licensure/Certification/Registration

• Required: Current license or eligibility to be licensed as Pharmacist by Oregon Board of Pharmacy.
• Preferred: N/A

Experience

• Required: Seven (7) years pharmacy experience. Two (2) years experience in a management role. Completion of an ASHP accredited PGY-1 residency training or equivalent experience.
• Preferred: N/A