Director – Ambulatory Access & Demand Capacity

Henry Ford Health; Detroit (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization in Detroit is seeking a dedicated professional to oversee scheduling and capacity management of ambulatory services. The role involves developing strategies, collaborating across departments, and ensuring patient access through effective appointment management. The ideal candidate will have a strong background in healthcare administration and experience in process improvement, utilizing various tools for operational efficiency.

Benefits

Health Plans

Dental

Vision

Tuition Assistance

Qualifications

• Minimum of 2 years experience in healthcare services management.
• At least 6 months experience with data visualization and budgeting.

Responsibilities

• Develop and implement appointment scheduling processes.
• Monitor demand and capacity; develop strategies.
• Collaborate with departments for seamless workflow.

Skills

Leadership

Collaboration

Data Visualization

Process Improvement

Budget Management

Education

Bachelor’s degree in healthcare administration

Bachelor’s degree in Business Administration

Bachelor’s degree in Operations Management

Tools

Tableau

Six Sigma

Arena software

MS Project

Job description

Job Overview

Responsible for overseeing scheduling and capacity management of ambulatory healthcare services at Henry Ford Health. Manage appointment processes, monitor demand, collaborate across departments, develop strategies, and implement solutions to ensure safe, convenient, and appropriate patient access.

Key Responsibilities

1. Develop and implement appointment scheduling processes to ensure timely access.
2. Monitor demand and capacity; develop strategies to meet patient needs.
3. Create policies to optimize appointment slots and reduce no-shows.
4. Collaborate with clinical operations, finance, IT, and other departments for seamless workflow.
5. Establish and monitor KPIs for access and capacity; implement improvement strategies.
6. Ensure compliance with federal and state regulations.
7. Utilize data visualization tools, Six Sigma, Arena software, MS Project, and other tools for process improvement.
8. Manage the budget for appointment access and demand capacity.
9. Lead process improvements to enhance patient satisfaction and operational efficiency.
10. Provide leadership for the adoption of new access technologies and workflows.
11. Stay updated on industry trends and participate in professional development.

Location

1 Ford Place, Detroit, Michigan, 48202

Qualifications

• Bachelor’s degree in healthcare administration, Business Administration, Operations Management, or related field.
• Minimum of 2 years experience in healthcare services management or related roles.
• At least 6 months experience with Tableau, data visualization, Six Sigma, KPIs, budgeting, process improvement, Arena software, MS Project, and cross-functional team support.

Additional Details

This role involves a broad range of duties beyond those explicitly listed, requiring flexibility and adaptability.

About Henry Ford Health

Henry Ford Health is a leading academic medical center based in Detroit, offering comprehensive health services and committed to innovation and community health.

Benefits

We offer competitive benefits including health plans, dental, vision, tuition assistance, and more, supporting our team members' well-being in various aspects.

EEO Statement

Henry Ford Health is an Equal Opportunity/Affirmative Action Employer, committed to fair treatment for all applicants and employees regardless of protected characteristics.