Director - Ambulatory Access & Demand Capacity

Henry Ford Health System; Detroit (MI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated professional to oversee scheduling and capacity management for ambulatory healthcare services. This role involves optimizing appointment processes, ensuring compliance with regulations, and leading process improvement initiatives to enhance patient satisfaction. The ideal candidate will utilize advanced tools like Tableau and Six Sigma to analyze performance metrics and implement effective strategies. Join a forward-thinking organization that values innovation and operational efficiency, and make a meaningful impact on patient access and care quality.

Qualifications

• Bachelor's degree required in healthcare administration or related field.
• 2+ years of experience in a similar role with relevant software skills.

Responsibilities

• Oversee scheduling and capacity management for ambulatory healthcare services.
• Develop appointment scheduling policies and monitor demand and capacity.

Skills

Tableau

Data Visualization

Six Sigma

KPIs

Budgeting

Process Improvement

Arena Software

MS Project

Education

Bachelor's Degree in Healthcare Administration

Bachelor's Degree in Business Administration

Bachelor's Degree in Operations Management

Tools

Arena Software

MS Project

Job description

Job Responsibilities

Responsible for overseeing the scheduling and capacity management of all ambulatory healthcare services across Henry Ford Health. Manage appointment scheduling processes, monitor demand for services, and ensure the organization can meet patient needs. Collaborate with key stakeholders across multiple departments to understand access supply and demand, measure performance, develop strategies, and implement capacity solutions to ensure safe, convenient, and appropriate patient access.

Develop and implement appointment scheduling policies to ensure timely access, monitor demand and capacity, and strategize to maintain adequate capacity. Optimize the use of appointment slots, minimize no-shows, and ensure seamless operations by collaborating with clinical operations, finance, and IT. Establish and monitor KPIs related to appointment access and demand capacity, and implement improvement strategies.

Ensure compliance with federal and state regulations concerning appointment scheduling. Utilize knowledge of Tableau, data visualization, Six Sigma, KPIs, budgeting, process improvement, Arena software, MS Project, and workflow support to perform duties. Manage the appointment access and demand capacity budget, monitor expenses, and identify cost-saving opportunities. Lead process improvement initiatives to enhance patient satisfaction and operational efficiency.

Provide leadership to stakeholders for successful implementation of new access technologies, workflows, and processes. Stay updated on industry trends, attend conferences, and engage in professional development activities.

Location

1 Ford Place, Detroit, Michigan, 48202.

Qualifications

• Education: Bachelor's degree in healthcare administration, Business Administration, Operations Management, or related field (equivalent foreign degree accepted).
• Experience: At least 2 years in a similar role or related occupations, with experience in using Tableau, data visualization, Six Sigma, KPIs, budgeting, process improvements, Arena software, MS Project, and cross-functional team support for at least 6 months.

Additional Information

• Organization: Corporate Services
• Department: Ambulatory Contact Center
• Shift: Day Job
• Union Code: Not Applicable