Director, AI Tooling & Help Agent Performance

Salesforce; Austin (TX); On-site; USD 164,000 - 262,000; Full time

Job summary

Salesforce seeks a Director of Help Agent AI & Tooling to lead generative AI capabilities, evaluation tooling, observability, and initiatives powering Salesforce's Help Agent deployments. This leadership role sits at the intersection of AI product strategy, data-driven evaluation, and production excellence.

The position requires strong communication, executive presence, and the ability to lead a team, align diverse stakeholders, and drive talent development in a fast-paced environment.

Qualifications

• Experience leading AI strategy and roadmaps for enterprise AI products.
• Proven ability to lead cross-functional teams and manage senior stakeholders.
• Strong communication, executive presence, and talent development skills.

Responsibilities

• Lead generative AI strategy for Help Agent, including roadmap and configurations.
• Own end-to-end evaluations tooling strategy and metrics.
• Oversee observability program with real-time performance monitoring and business impact measurement.
• Coordinate with Tech & Product to align on roadmaps and tooling priorities.

Skills

AI Strategy

Team Leadership

Stakeholder Management

Tools

LLM configurations

Observability tools

Job description

Salesforce seeks a Director of Help Agent AI & Tooling to lead generative AI capabilities, evaluation tooling, observability, and initiatives powering Salesforce's Help Agent deployments. This leadership role sits at the intersection of AI product strategy, data-driven evaluation, and production excellence.

The position requires strong communication, executive presence, and the ability to lead a team, align diverse stakeholders, and drive talent development in a fast-paced environment.