Director, AI-Powered Incident Response

Meta; Menlo Park (CA); On-site; USD 271,000 - 347,000; Full time

Job summary

Meta seeks a Software Engineering Director to lead the organization building the future of incident response. This leader will drive Meta's AI-powered incident response agent in a human-on-the-loop model, balancing autonomous actions with required human judgment.

You will define the technical, product, and organizational strategy, lead an engineering organization with real production systems, and collaborate with infrastructure and product groups to deliver reliable, scalable, and safety-first

Qualifications

• 10+ years of software engineering experience in leadership roles.
• 7+ years in engineering management directing multiple teams.
• Experience with large-scale distributed systems and production AI.
• Proven ability to build and operate reliability-focused platforms.
• Experience hiring and mentoring engineers and managers.

Responsibilities

• Define and drive the engineering strategy and roadmap for AI-powered incident response.
• Lead architecture and delivery of an agent that reasons across telemetry, code, configurations, deployments, dependencies, and incident history to identify root causes and take action.
• Establish a human-on-the-loop operating model with boundaries, validation, auditability, rollback, and escalation paths.
• Build Opsmate as an extensible platform with shareable capabilities and domain-specific skills.
• Establish evaluation systems linking agent quality to reliability outcomes (investigation accuracy, adoption, time to mitigation).
• Partner with product groups, infrastructure teams, product management, and data science to define success and shared outcomes.
• Ensure platform reliability, latency, scale, security, privacy, and cost in production environments.
• Grow an engineering organization by attracting, developing, and retaining engineers and managers across distributed systems and applied AI.
• Create a culture of technical depth, rapid learning, operational excellence, and accountability for customer impact.
• Contribute to company-wide engineering and AI initiatives, including recruiting and standards.

Skills

Software engineering

Technical leadership

Engineering management

Team leadership

Engineering strategy

Distributed systems

AI systems

Production systems

Platform building

Automated systems

Hiring

Cross-functional collaboration

Job description

Meta seeks a Software Engineering Director to lead the organization building the future of incident response. This leader will drive Meta's AI-powered incident response agent in a human-on-the-loop model, balancing autonomous actions with required human judgment.

You will define the technical, product, and organizational strategy, lead an engineering organization with real production systems, and collaborate with infrastructure and product groups to deliver reliable, scalable, and safety-first