Director, AI-First Professional Services

OpenGov Inc.; Illinois; On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Healthcare options

Flexible vacation policy

401(k) with company match

Paid parental leave

Job summary

OpenGov is seeking a Director of Professional Services to lead a team of project managers and implementation experts responsible for delivering OpenGov solutions on time and on budget with high customer satisfaction. You will own the portfolio and forecast, partner with Product and Engineering to influence roadmaps, and drive AI-enabled delivery.

This role requires executive sponsorship, strong cross-functional leadership, and the ability to scale operations across multiple public sector

Qualifications

• Minimum five years leading professional services delivery teams in a SaaS environment.
• Experience driving an AI-first mentality across a delivery team.
• Proven ability to partner with Product and Engineering to influence roadmap priorities.
• Experience scoping and delivering custom or configured solutions with engineering teams.
• Strong analytical thinking with a systems perspective.
• Experience building high-performing teams and managing performance.

Responsibilities

• Lead a delivery team to achieve measurable business and customer outcomes.
• Drive forecast accuracy and portfolio profitability.
• Partner with Product and Engineering to shape roadmap based on delivery data.
• Manage executive sponsorship and customer relationships.
• Develop and mentor a high-performing delivery team.

Skills

Delivery leadership

AI-first mindset

Executive communication

Cross-functional partnership

P&L ownership

Job description

OpenGov is seeking a Director of Professional Services to lead a team of project managers and implementation experts responsible for delivering OpenGov solutions on time and on budget with high customer satisfaction. You will own the portfolio and forecast, partner with Product and Engineering to influence roadmaps, and drive AI-enabled delivery.

This role requires executive sponsorship, strong cross-functional leadership, and the ability to scale operations across multiple public sector