Director, Agent Platform PM

RingCentral Inc.; Ohio; On-site; USD 241,000 - 294,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401K match

Paid time off

Parental and pregnancy leave

ESPP

Job summary

RingCentral seeks a Director, Agent Platform Product Management to own the platform where developers build, test and run voice agents on a global communications network. This hands-on role involves writing specs, prototyping, and using the product daily to drive AI-powered agent experiences.

You will set strategy, own developer growth, and ensure low-latency, high-quality conversations as agents deploy across clouds or in hosted environments.

Qualifications

• 10+ years in product, 5+ on developer platforms, real-time media or voice AI.
• Grew a developer product: sign-up, activation, adoption, retention, community.
• Hands-on: write the spec, build the prototype and use the product daily.
• AI-native software development: build with AI coding agents daily.
• Shipped a voice agent product or real-time platform, at scale, with revenue.

Responsibilities

• Set the strategy and roadmap for the agent builder, runtime, tools, testing and evaluation.
• Own developer growth: activation, adoption and retention of developers on the platform.
• Deliver natural, low-latency conversations: turn-taking, interruptions, speech quality.
• Let developers deploy agents in their own cloud, in a hybrid setup, or fully hosted.
• Define packaging and usage-based pricing.
• Stay hands-on: write specs, prototype, build agents on the product, and dig into the data, using AI coding tools.
• Run the team AI-native: specs, prototypes, tests and analysis built with AI.
• Partner with engineering, design and adjacent product teams.
• Report progress to executive leadership.

Skills

Developer platforms

AI/voice tech

Product strategy

Hands-on specs

Revenue & pricing

WebRTC & SFU

Tools

AI coding tools

WebRTC

Job description

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We’re currently looking for a Director, Agent Platform Product Management to own the platform where developers build, test and run voice agents on a global communications network. Voice, messaging, agent runtime and the human handoff, on one platform. This is a hands‑on role: you build alongside the team. Why it matters: AI agents are becoming how businesses talk to their customers, and developers are choosing their platform now.

Job Responsibilities:

• Set the strategy and roadmap for the agent builder, runtime, tools, testing and evaluation
• Own developer growth: activation, adoption and retention of developers on the platform
• Deliver natural, low‑latency conversations: turn‑taking, interruptions, speech quality
• Let developers deploy agents in their own cloud, in a hybrid setup, or fully hosted
• Define packaging and usage‑based pricing
• Stay hands‑on: write specs, prototype, build agents on the product, and dig into the data, using AI coding tools
• Run the team AI‑native: specs, prototypes, tests and analysis built with AI.
• Partner with engineering, design and adjacent product teams
• Report progress to executive leadership

To succeed in this role you must have experience in:

• 10+ years in product, 5+ on developer platforms, real‑time media or voice AI
• Grew a developer product: sign‑up, activation, adoption, retention, community
• Hands‑on: you write the spec, build the prototype and use the product daily.
• AI‑native software development: you build with AI coding agents every day and have changed how your team works
• Shipped a voice agent product or a real‑time platform, at scale, with revenue
• Deep fluency in speech‑to‑speech, turn‑taking, WebRTC and SFUs
• Priced and metered a usage‑based platform
• Decide what we build and what we partner for, even when the data is incomplete

Success looks like:

• developer growth (activation, adoption, retention); developers building and running agents on the platform; growing live agent usage; conversation latency and quality; revenue growth.

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family‑forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Debt refinancing assistance
• Employee perks and discounts program

RingCentral’s work culture is the backbone of our success.

And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location.

Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral is a global leader in agentic voice AI‑powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice‑first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Belmont, CA the compensation range for this position is between $240,800 and $293,700 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost‑effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an EEO/AA employer.