Director Account & Project Management

ACIERTA; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Clear professional growth pathway

Exposure to major global brands

Comprehensive paid time off

Hybrid work model

Job summary

A global design company in New York is seeking a Director of Account & Project Management to lead and mentor teams while overseeing complex retail projects. The ideal candidate will have over 8 years of experience in retail or experiential environments and a strong entrepreneurial mindset. Key responsibilities include managing client relationships, project budgets, and ensuring high standards of delivery. This role offers a competitive salary, performance bonuses, and a supportive work culture with a hybrid model.

Qualifications

• Experience in leading and developing teams.
• Ability to oversee complex retail and experiential projects.
• Capable of managing project budgets and financial tracking.

Responsibilities

• Lead and mentor teams in Account and Project Management.
• Oversee end-to-end delivery of projects.
• Build strong relationships with clients and partners.

Skills

8+ years' experience in retail, experiential or design/production environments

Proven experience managing high-profile, fast-paced projects

Strong entrepreneurial mindset

Deep knowledge of production processes

Excellent commercial and financial awareness

Strong communication and interpersonal skills

Job description

Reports to: Global Business Managing Director

Acierta is a global design and production house with offices in Valencia, London, Paris, Milan, Doha and New York. Since 2005, we have delivered outstanding creative, production and installation solutions across retail, events and hospitality. Our work ranges from large-scale worldwide rollouts to bespoke activations for some of the world’s most innovative and design-driven brands.

Role Overview

The Director Account & Project Management plays a pivotal role in the growth of Acierta US operation, driving performance across production, projects and client relationships.

This is a high-responsibility, goal-oriented position requiring strategic thinking, strong production knowledge, client leadership, financial acumen and excellent project management skills. The ideal candidate is an entrepreneur, business-minded, thrives in start up/fast-paced environments and brings deep experience in retail and experiential production.

Key Responsibilities

Team Leadership & Operations

• Lead, mentor and develop Account Managers, Project Managers and Production Managers
• Forecast and allocate team workload across multiple projects
• Ensure quality, consistency and technical excellence across all deliverables

Project & Production Oversight

• Oversee end-to-end delivery of complex retail and experiential projects
• Align client expectations with production capabilities and operational realities
• Drive efficient, fast-paced execution while maintaining high standards
• Build and maintain a strong network of production partners across the US and Mexico
• Lead cross-functional teams across project management, production and logistics
• Oversee timelines, milestones, documentation and project rhythms
• Act as a strategic partner for key clients and accounts
• Translate briefs into actionable proposals and lead delivery from concept to installation
• Identify account growth opportunities and support upselling initiatives
• Lead client communications with clarity, confidence and transparency
• Build strong, long-term relationships with client teams and partner agencies
• Own project budgets from proposal through final reconciliation
• Ensure projects meet agreed margins and commercial targets
• Track account revenue against monthly and annual goals
• Support broader business strategy around cost optimisation and margin improvement
• Ensure accurate billing, reconciliation and financial reporting

Skills, Experience & Attributes

• 8+ years’ experience in retail, experiential or design/production environments
• Proven experience managing high-profile, fast-paced projects (retail, pop-ups, exhibitions)
• Strong entrepreneurial mindset with a business-driven approach
• Deep knowledge of production processes and operational requirements
• Strategic thinker with strong client influence and decision-making skills
• Excellent commercial and financial awareness
• Confident leader who inspires, mentors and motivates teams
• Highly organised, detail-oriented and adaptable
• Strong communication, presentation and interpersonal skills
• Comfortable working in a start-up / scale-up environment
• Willingness to travel internationally and work occasional evenings or weekends

What We Offer

• Clear professional growth pathway, including a formal role review toward VP Account & Project Management after 6 months based on performance
• Opportunity to join and help shape a growing US operation backed by a global group with 20 years of experience
• Strategic leadership role with significant influence on the US market trajectory
• Exposure to major global brands and high-impact activations
• Supportive, international and high-performance culture
• Competitive base salary + performance-based bonus (company & individual)
• Comprehensive paid time off
• Hybrid work model (minimum 3 days per week in-office)