Director, Account Management - Tolling

Conduent; Los Angeles (CA); Remote; USD 134,000 - 160,000; Full time

Job summary

A leading company in intelligent transportation systems is seeking a Director of Account Management for tolling clients. This role involves ensuring contract compliance, managing client relationships, and collaborating with internal teams to deliver exceptional service. Join a culture that values individuality and offers flexible working arrangements, with a competitive salary and benefits.

Benefits

Comprehensive health benefits

Retirement savings programs

Employee discounts

Career growth opportunities

Paid training

Paid time off

Diversity and inclusion culture

Qualifications

• Proven experience managing transportation, tolling, or public sector accounts.
• Ability to understand technical and operational issues and communicate them effectively.
• Experience managing cross-functional teams in a matrixed environment.

Responsibilities

• Serving as the main account lead for tolling clients.
• Monitoring service levels and KPIs, providing regular reporting.
• Ensuring contract compliance and managing related documentation.

Skills

Client relationship management

Stakeholder management

Organizational skills

Problem-solving skills

Communication skills

Job description

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This range is provided by Conduent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$134,000.00/yr - $160,000.00/yr

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

About The Role

Conduent is seeking a Director, Account Management – Tolling to serve as the lead point of contact for tolling clients. In this role, you’ll ensure contract compliance, collaborate with internal teams to deliver on service-level agreements, and build trusted relationships with client stakeholders. You will also help identify areas for operational improvement, support change management initiatives, and contribute to account planning in collaboration with senior leadership.

About Conduent Transportation

Conduent Transportation is a leading provider of intelligent transportation systems, including tolling, transit, curbside, and public safety solutions. We help government agencies modernize mobility infrastructure, improve operations, and enhance the traveler experience through digital platforms and human-centered services.

Key Responsibilities

• Serving as the main account lead for tolling clients, ensuring strong relationships and successful service delivery.
• Acting as the escalation point for operational issues, collaborating with delivery teams to ensure timely resolution.
• Monitoring service levels and KPIs, providing regular reporting and status updates to clients and internal leadership.
• Partnering with cross-functional teams to support client needs and improve efficiency.
• Assisting in the development of project plans, change orders, and enhancements as requested by the client.
• Leading or participating in client meetings, governance reviews, and performance discussions.
• Ensuring contract compliance and managing related documentation and reporting.
• Supporting proposal responses and renewal planning as needed.
• Maintaining a strong understanding of tolling industry trends and client environments.

Requirements

• Proven experience managing transportation, tolling, or public sector accounts.
• Excellent client relationship and stakeholder management skills.
• Ability to understand technical and operational issues and communicate them effectively to clients.
• Experience managing cross-functional teams in a matrixed environment.
• Knowledge of KPIs, SLAs, and contract oversight.
• Exceptional organizational, communication, and problem-solving skills.
• Familiarity with government contracts and procurement processes.
• Ability to lead high-level presentations with client leadership and internal executives.

Flexible Working

We value individuality and flexible working arrangements. In this role, you can expect:

• Remote Work: Enjoy the flexibility of working from home while maintaining work-life balance.

Benefits and Perks

• Health & Welfare Benefits: Comprehensive plans effective from day one.
• Retirement Savings: Programs to help secure your financial future.
• Employee Discounts: Access to discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with our training platforms.
• Paid Time Off: Competitive PTO packages.
• Work Environment: Join a culture that values diversity and inclusion.

Join Us

At Conduent, we are driven by a shared mission. Our success depends on our associates. When you join us, you’ll have opportunities to:

• Bring your authentic self to work every day.
• Grow both personally and professionally.
• Make a meaningful impact in our communities and for our clients.

With over 50,000 associates in 24 countries, you’ll be part of a global team shaping the future — for the company and yourself.

Pay Transparency

Actual salaries will vary based on location, experience, and performance. This role’s estimated salary range is ($134,000 - $160,000). It may also include bonuses or incentives. Benefits include health insurance, dental, vision, life and disability insurance, retirement plans, paid holidays, and PTO.

Equal Opportunity Employer

Conduent considers all applicants without regard to race, color, creed, religion, national origin, age, gender, disability, veteran status, and other protected groups. Reasonable accommodations are available for applicants with disabilities upon request.