Director, Account Management - Legal Remote - US

Tbwa Chiat/Day Inc; Midwest (WY); Remote; USD 130,000 - 150,000; Full time

Job summary

An established industry player is seeking a Director of Legal Account Management to join their dynamic Commercial Team. This pivotal role focuses on nurturing and expanding relationships with Am Law 200 legal clients across the Midwest and West Coast. The ideal candidate will leverage their extensive account management experience to drive growth and ensure exceptional client service. With a commitment to fostering a high-performing and inclusive culture, this organization offers competitive health benefits, generous parental leave, and opportunities for career development. If you are a growth-minded innovator ready to make a significant impact, this is the opportunity for you.

Benefits

Competitive health benefits

Matched 401k and pension plans

Generous parental leave

Gym subsidies

Educational reimbursements

Recognition programs

Pet-friendly offices

Qualifications

• 7+ years of account management experience, especially in large law firms.
• Proven track record of exceeding quota and retention targets.

Responsibilities

• Strengthen relationships with law firms and manage subscription renewals.
• Collaborate with customer success for excellent client service.

Skills

Account Management

Client Relationship Management

B2B Solutions

KPI Analysis

Customer Success Collaboration

Education

Bachelor's Degree

Juris Doctor (JD)

Job description

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit: octus.com

Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.

Role

The Director of Legal Account Management will be a key member of our Commercial Team, focused on growing and expanding relationships with our Am Law 200 legal clients across the Midwest and West Coast regions.

Responsibilities

• Strengthen and grow relationships with law firms at all levels
• Manage all aspects of the renewal cycle for Octus’ subscription relationships
• Manage key client interactions with a determined focus on expansion opportunities within accounts and subscription renewals targeting double-digit growth
• Collaborate with our customer success team to deliver excellent client service and customer experience
• Coordinate with Octus’ product team to identify opportunities for product and platform enhancements
• Track and analyze KPIs and product usage on accounts to determine appropriate relationship management strategy
• Prepare account plans for each customer in your book with a focus on 3-year growth targets, key relationships to maintain and develop and the competitive landscape

Requirements

• Bachelor's degree required; JD preferred
• 7+ years of progressive account management experience, specializing in B2B solutions for large law firms.
• Proven track record of achieving and exceeding quota and retention targets
• Experience with Am Law 200 firms
• Willingness to travel for client meetings throughout the assigned territory (Midwest and West Coast)

At Octus, we consider a range of factors in connection with compensation decisions, including experience, skills, location, and our business needs and limitations. As a result, compensation may vary within and across similar roles and positions. The base salary range estimate for this position is $130,000-$150,000. This position is eligible for additional commission-based compensation.

Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly.